topic Re: Base is not syncing with app or computer in Arlo

Base is not syncing with app or computer

deidre4567 — Thu, 01 Jun 2017 18:42:31 GMT

Anyone have a solution as to why the Arlo Base station is not sycing with the computer or the APP on my phone? I have tried a factory reset, unplugged the device, tired several ethernet cables, made sure it was plugged directly into my router and the power is plugged in. Both the power light and the Internet light to say I have power and the internet is connected and green. This has been the most frustrating set up ever. I might just return this product as it is not as easy as it seems.

Thanks for the help!

Re: Base is not syncing with app or computer

Streak2 — Thu, 01 Jun 2017 20:19:17 GMT

What happens when you try and set up an account and sync the cameras?

Re: Base is not syncing with app or computer

deidre4567 — Thu, 01 Jun 2017 20:21:52 GMT

Can I sync the cameras with out the base syncing with the app or computer? I set up my account just fine.

Re: Base is not syncing with app or computer

jguerdat — Thu, 01 Jun 2017 20:40:57 GMT

How did you reset? Only use the reset button until the LEDs flash amber.

This is very unusual and not indicative of normal setup. Just to be clear, both the power and Internet LEDs are green, right?

Re: Base is not syncing with app or computer

Streak2 — Thu, 01 Jun 2017 20:41:00 GMT

As soon as the account is set up then start with the camera syncing process.

There is no syncing of the base that needs to be done. It just needs to be connected to your router and the computer being used to add the camera also needs to be connected to the same router by wifi or cable.

Here is the quick start guide

https://www.arlo.com/it/images/Documents/ArloPro/arlo_pro_system_installguide.pdf

Re: Base is not syncing with app or computer

deidre4567 — Thu, 01 Jun 2017 20:43:20 GMT

Okay let me try that. Thank you!

Re: Base is not syncing with app or computer

jguerdat — Thu, 01 Jun 2017 20:44:00 GMT

Streak, I think you're mixing the cameras. This is the Go section so the post is in the wrong place. The Go doesn't use a base but he apparently has a wireless system which does need the base. The base has to be found first.

Re: Base is not syncing with app or computer

JamesC — Fri, 02 Jun 2017 18:11:17 GMT

I have moved this post to the correct section.

deidre4567,

Did the installation guide above help? Please let us know if you're still experiencing an issue.

JamesC

Re: Base is not syncing with app or computer

deidre4567 — Fri, 02 Jun 2017 22:53:44 GMT

Hello, I am still having the same issue. The base cannot be found and the cameras are not syncing.

Re: Base is not syncing with app or computer

JamesC — Mon, 05 Jun 2017 15:26:32 GMT

deidre4567,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC