topic Re: Arlo video alert delay in Arlo

Arlo video alert delay

centslessjo — Fri, 02 Jun 2017 17:42:44 GMT

Why is it taking 3 hours for the video to come through on my alerts?

Re: Arlo video alert delay

TomMac — Fri, 02 Jun 2017 17:42:56 GMT

The video may be there but just not the little icons of same... they were having a server issue re the video icons going to the library

Re: Arlo video alert delay

centslessjo — Fri, 02 Jun 2017 17:43:07 GMT

The video is not there. The alert comes in but it takes 2 to 3 hours for the video to show up.

Re: Arlo video alert delay

TomMac — Fri, 02 Jun 2017 17:43:22 GMT

centslessjo wrote:

The video is not there. The alert comes in but it takes 2 to 3 hours for the video to show up.

I wasn't clear.. the video was RECORDED to the servers, the issue was the video icons were being delayed being sent out so you in effect could not access them ( far end issue )

But with the alert, you can always go LIVE VIEW

Re: Arlo video alert delay

romiller06 — Sat, 24 Jun 2017 21:02:47 GMT

I am also experiencing the same issue. Maybe something with their last update is causing issues. Hopefully they will fix this sooner than later.

Re: Arlo video alert delay

centslessjo — Mon, 26 Jun 2017 12:41:16 GMT

I am still having the delay issues. Several hours after the alert is sent before the video shows up. Very aggravating. Maybe if we keep commenting someone will get this issue solved. I wonder if others are having this problem?

Re: Arlo video alert delay

JamesC — Tue, 27 Jun 2017 16:43:51 GMT

I have escalated this topic to engineering for review. I will post an update when I have more information.

JamesC

Re: Arlo video alert delay

JamesC — Wed, 28 Jun 2017 16:46:07 GMT

A cloud update has been deployed that should resolve this issue. Please let me know if you continue experiencing delayed content.

JamesC

Re: Arlo video alert delay

centslessjo — Fri, 30 Jun 2017 19:38:39 GMT

Thank you James. Whatever they did seems to have fixed it.