topic Re: Arlo stuck getting status in Arlo

Arlo stuck getting status

Solly7458 — Fri, 02 Jun 2017 01:16:24 GMT

Both cameras just display getting status now after working fine for months. Linked to SmartThings which can't stream them either. Currently remote to cameras. Can anything be done remotely?

Re: Arlo stuck getting status

TomMac — Fri, 02 Jun 2017 01:32:15 GMT

No , there is nothing done for the cameras remotely, tho you can remotely restart the base unit which may help

Re: Arlo stuck getting status

Solly7458 — Fri, 02 Jun 2017 01:41:21 GMT

Thanks. Tried that. Now just get message"device failed to connect to media server"

Re: Arlo stuck getting status

Paul_FCCL — Sat, 03 Jun 2017 03:36:23 GMT

Solly7458 wrote:
Thanks. Tried that. Now just get message"device failed to connect to media server"

When that happens, I usually fix it by restarting the app......works every time.

Re: Arlo stuck getting status

JamesC — Mon, 05 Jun 2017 17:44:20 GMT

Solly7458,

Did restarting the app as suggested above resolve the issue? Please let us know.

JamesC

Re: Arlo stuck getting status

Solly7458 — Tue, 06 Jun 2017 02:38:55 GMT

No. Had to reboot base to get the them back