topic Re: Arlo has become very unreliable in Arlo

Arlo has become very unreliable

tml5093003 — Wed, 31 May 2017 01:23:50 GMT

My Arlo used to have rock solid reliability. I have owned the system for many years and it always provided very reliable service. In the last 2-3 months service reliability has really declined. I am seeing:

1. Lost connectivity from cameras to base station requiring a power sycle. This has happened at least four times.

2. Larger than normal battery drain especially while the base station is down.

3. Flash update errors (even though I am running the latest flash)

4. And the current problem of the library showing only videos on May1.

I hope Netgear can resolve these issues. I love the Arlo but i need better reliability.

Re: Arlo has become very unreliable

steve_t — Wed, 31 May 2017 10:19:19 GMT

Are you still having issues? There appears to have been a cloud server issue today

Re: Arlo has become very unreliable

tml5093003 — Wed, 31 May 2017 15:17:38 GMT

I am. One of my cameras was offline this morning and I needed to power cycle it to get it back online. 😞

Re: Arlo has become very unreliable

JamesC — Thu, 01 Jun 2017 16:06:56 GMT

tml5093003,

Does the camera that went offline have full signal strength? It could be an interference or range issue causing the camera to drop offline. You could temporarily swap that camera with a camera that is behaving normally to further isolate the issue.

JamesC