topic Re: All videos deleted/unavailable since May 20, 2017 in Arlo

All videos deleted/unavailable since May 20, 2017

mzplaceinphl — Wed, 31 May 2017 01:43:24 GMT

Videos show as being captured in devices view. You can click through in library immediately. However, date is stuck on May 20th. If you play with date videos are lost and you revert to the data from the 20th. Current videos are lost. Most frustrating!

VMB3010r2 WEBSITE NOT SAVING VIDEO FROM MAY 20

dapacholko — Wed, 31 May 2017 00:47:27 GMT

I thought is was just one camera.

But all my cameras have stopped saving video after may 20.

Video email noticfications are normal, and can even play video from the email of the latest stuff coming in.

But to the go on the arlo webstie, no video is there after may 20. AND i pay monthly for everything to be saved for one full month.

So what now??

Re: VMB3010r2 WEBSITE NOT SAVING VIDEO FROM MAY 20

ebatavia — Wed, 31 May 2017 00:51:15 GMT

Not saving was working today now shows last recording may 20th and I am paying $99.00 a year I want a refund ! Any idea what is going on is it just a glitch I see this guy is also having the same issue as me. Please help cameras are no good if we cant see who is lurking arounf the house and I have 3 cameras

Re: VMB3010r2 WEBSITE NOT SAVING VIDEO FROM MAY 20

muttonboy — Wed, 31 May 2017 00:52:26 GMT

same here

My library was there one minute and gone the next.

Yahoogirlz13 — Wed, 31 May 2017 01:04:19 GMT

My library just disappeared it was there an hour ago now there's nothing. tried reset and still nothing. I have had basic plan and am only using 1 camera for a few months with no problems. where'd it go

Re: My library was there one minute and gone the next.

HazzMatt — Wed, 31 May 2017 01:12:10 GMT

Me too, and I pay for the service.

Arlo Pro recording is missing?!

holycow91745 — Wed, 31 May 2017 01:14:36 GMT

My Arlo Pro is acting weird. Everything is running fine for the last few months. Today in the the afternoon all of suddent I can no longer see the recordings from the cloud. I log out and logged in, nothing. I reset the base, nothing. I log in the account from laptop and I can see some recordings but are showing at the wrong date!(video recording stamp is 5/30 but recording is showing on 5/1). Then when I try to see different camera recording then I get nothing. Is there a melt down in the netgear cloud?

Re: VMB3010r2 WEBSITE NOT SAVING VIDEO FROM MAY 20

ad9i3f — Wed, 31 May 2017 01:17:11 GMT

Same issues here.

nothing new ... except app update but just noticed today -

- all cameras detect motion and send notifications

- via email I can view all videos

- in the iOS & android app I can see numbers of alerts on the library icon

...but after I click the library icon there are no videos listed & I cannot change days.

called tech support & they said they were working on this issue & that it has been previously reported & to give them 24 hours.

Re: Arlo Pro recording is missing?!

ardmandds — Wed, 31 May 2017 01:20:13 GMT

Me too. What happened?

Re: Arlo Pro recording is missing?!

holycow91745 — Wed, 31 May 2017 01:29:43 GMT

Humm...ardmandds are you a dentist? hopefully you are not using it for the office. But this is crap, nothing is getting recorded. I could see recording one camera at time by re-log in from the laptop, but not from the app. Then everything goes missing again.

Re: Arlo Pro recording is missing?!

ardmandds — Wed, 31 May 2017 01:40:45 GMT

As a matter of fact I am. I'm using Arlo's as my backup but i like the ease of it compared to my ADT cams which i have to log into the DVR and upload it to a jump drive etc.

I spoke with Netgear reps and they are getting overloaded with calls with the same issue.

They said they are on it and to check back in 2 hours.

I'm not getting my hopes up.

Re: My library was there one minute and gone the next.

Rinko — Wed, 31 May 2017 01:42:57 GMT

Me too. I was trying to check everything and reset the Base. Glad to learn it wasn't just me.

Re: Arlo Pro recording is missing?!

holycow91745 — Wed, 31 May 2017 01:47:09 GMT

Ha, Ardmandds, I am a DDS also LOL, I am using my system at home. Looks like we are not the only one. I will wait and see what happens. If you have an update from Netgear please let me know 😄

ADT may not be the best solution. Maybe you should setup your own CCTV which will be a lot easier.

Re: My library was there one minute and gone the next.

HazzMatt — Wed, 31 May 2017 01:49:20 GMT

Good luck

Re: Arlo Pro recording is missing?!

holycow91745 — Wed, 31 May 2017 01:50:38 GMT

there are other posts about the problem, so I guess we just have to sit back and wait.

Re: All videos deleted/unavailable since May 20, 2017

Rinko — Wed, 31 May 2017 01:54:53 GMT

It's happening to everyone. It appears to be system wide

today's recordings (May 30 2017) were placed in folder May 1 2017

yelguan — Wed, 31 May 2017 01:56:47 GMT

My today's recordings were all placed under the date of May 1, 2017. Rest of this week's recordings are all gone. Reboot the base station does not help. Any idea about this? Thanks!

Re: today's recordings (May 30 2017) were placed in folder May 1 2017

wiccawillow — Wed, 31 May 2017 02:01:05 GMT

Lucky, mine just went missing without being able to access my library and then technical support insulted my intelligence by trying to take me thru steps in rebooting my system like that would fix it. REALLY ARLO

Re: All videos deleted/unavailable since May 20, 2017

DDME — Wed, 31 May 2017 02:03:11 GMT

This only started happening to me this evening.

When I logged on via arlo.netgear.com Device view showed number of videos taken, however as soon as I clicked on Library, there was nothing there.

I did have these videos being sent to my email address where i was abe to view them.

But definitely a problem with the website.

Re: Arlo Pro recording is missing?!

holycow91745 — Wed, 31 May 2017 02:03:24 GMT

my system just went online