topic Re: all recordings missing from libary in Arlo

all recordings missing from libary

Kingoftheblues — Wed, 31 May 2017 01:44:31 GMT

I have 4 arlo cams and 1 arlo pro ,my libary is empty as in ZERO ZERO ZERO recordings.It is getting harder and harder to put my trust in ARLO

Re: all recordings missing from libary

rcassada — Wed, 31 May 2017 01:51:09 GMT

All recordings are missing from my library and new motion recordings do not show up.

Re: all recordings missing from libary

Honda7394555 — Wed, 31 May 2017 01:51:55 GMT

I also have no recordings. Frustrating

Re: all recordings missing from libary

Freddy112178 — Wed, 31 May 2017 01:52:16 GMT

Theres a temporary outage in a previous discussion from arlo dated 944pm... if you go to library then filter uncheck manual and the teocrdings will show... its a temp fix for now... you can view recordings from your email as well

Re: all recordings missing from libary

wiccawillow — Wed, 31 May 2017 02:12:50 GMT

Well your lucky if that worked for you, but I have tried everything and my camera recording have been down since United States Eastern Standard Time noted around 10:30am

So i do not know where their server is, Australia? to where they would say 9:44pm, as I was speaking to them prior to that time on phone and they could NOT SAY when it started.

At first they read from a script, eventually I was told their engineering department was working on it as they were having server issues with their cloud,

A power OUTAGE , REALLY!, we are all to believe there is NO GENERATOR BACKUP. that alarms me more for a company to be so reckless, Even my little server has a battery backup.

Re: all recordings missing from libary

JamesC — Wed, 31 May 2017 15:36:02 GMT

There was a temporary limitation displaying thumbnails and videos the Arlo library. This issue has been resolved. Please contact customer support if you have any questions. Thank you!

JamesC