topic Re: Trouble loading arlo cameras when motion is detected in Arlo

Trouble loading arlo cameras when motion is detected

Arloguthrie — Sat, 27 May 2017 15:58:13 GMT

Hello, I recently ( 2months ago) Installed the arlo wireless system with three active cameras. This is to monitor movement of an elderly person in the evening. Sometimes I will get the alert email, but it might take more than a minute to load the live picture. Although it has not been a problem yet, the delay in loading could be critical if there is a fall. It has gone off line once, which required me to drive to the residence to re-boot the system. It is hooked up to a 2.4g modem. I have been able to view movement over 70 miles away, but at times it takes too much time to load the live image.

I would appreciate anyone who may have found a resolve for this problem. I really prefer that I can load real time pictures consistently.

any suggestions or feedback would be greatly appreciated.

Thanks in advance to the community

arloguthrie

Re: Trouble loading arlo cameras when motion is detected

JamesC — Tue, 30 May 2017 22:23:48 GMT

Arloguthrie,

When you notice the issue, are you using the mobile app or the web client? Do you see the same behavior on both?

JamesC

Re: Trouble loading arlo cameras when motion is detected

Arloguthrie — Wed, 31 May 2017 01:19:08 GMT

It is when I use my mobile app. I do not usually access my home computer. I did set it up for future use though.

Now, It seems with my basic subscription, that I get motion alerts, however no video is recorded....I usually delete the video after each viewing.

Am I doing something wrong?

I have reset the base station once already, but lately it seems to take over 30 sec. to load the live images. and now no recorded video. Could I possibly have gone over the alotted storeage even though I delete everything?

I am getting confused to say the least. I cannot even find an area that tells me how much storage is used.

Thanks for you help.

Re: Trouble loading arlo cameras when motion is detected

JamesC — Wed, 31 May 2017 15:52:38 GMT

There was a temporary limitation displaying thumbnails and videos the Arlo library. This issue has been resolved. Please contact customer support if you have any questions. Thank you!

JamesC

Re: Trouble loading arlo cameras when motion is detected

Arloguthrie — Wed, 31 May 2017 16:29:05 GMT

I realized the issue with the library resolved itself later in the PM. I still have intermitent issues with the live feed loading. Sometimes it takes over 1 minute.

Re: Trouble loading arlo cameras when motion is detected

Arloguthrie — Wed, 31 May 2017 16:29:59 GMT

Sorry James, thank you for the assistantance.

Re: Trouble loading arlo cameras when motion is detected

JamesC — Thu, 01 Jun 2017 16:11:59 GMT

Arloguthrie,

This could be due to data speeds on your mobile device. Do you notice this more when using 4G/LTE data or do you also see the same behavior when connected to WiFi?

JamesC

Re: Trouble loading arlo cameras when motion is detected

Arloguthrie — Thu, 01 Jun 2017 17:20:52 GMT

James, i always use the system with my wifi at home. When i am out of the area using my 4g/lt.e i usually have a wuick response. The other day i was close to 90 miles away and was able to view live action perfectly. Maybe i should plug the base unit into the 5gh port. Is that really necessarythanks again. Im not too network savy as youcan tell. Lol

Re: Trouble loading arlo cameras when motion is detected

Arloguthrie — Thu, 01 Jun 2017 17:20:56 GMT

Re: Trouble loading arlo cameras when motion is detected

JamesC — Fri, 02 Jun 2017 15:06:32 GMT

Arloguthrie,

The Arlo base station connects via ethernet, not wireless. Who is your ISP and what are your download and upload speeds?

JamesC