topic Re: One of our cameras fell in Arlo

One of our cameras fell

Rug — Tue, 30 May 2017 21:12:26 GMT

One of our cameras fell and we are not availabe to rehang it until tomorrow. Would one camera being on the floor and not detecting motion affect the outside camera from sending a motion signal notification? I was notified when someone went inside, but not when I saw them leaving. I saw them leave, but nothing was recorded in my library and no notification was sent to my iPhone or my email. Has anyone experienced this?

Re: One of our cameras fell

TomMac — Tue, 30 May 2017 21:14:52 GMT

All the cameras are individuals, if one camera goes offline, it doesn't effect the others.

First is this really a GO camera or another model...the answer makes a difference

Re: One of our cameras fell

Rug — Tue, 30 May 2017 21:15:03 GMT

I am not sure. I just know they are the small wireless cameras. They were purchased for me while I was out of town. But that makes sense they are inddependent. Thank you for responding, but until I get back I can't respond any better. Appreciate your help

Re: One of our cameras fell

TomMac — Tue, 30 May 2017 21:15:14 GMT

Ok... If it is the original Arlo, then it takes 4 batteries...If it is the newer Pro model, then it takes a battery pack

Re: One of our cameras fell

JamesC — Tue, 30 May 2017 21:15:24 GMT

Rug,

If you saw them leave, this implies you were live streaming the camera at the time the person was leaving. When live streaming, recording on motion detection is disabled (you can manually record by clicking the record button), so this is why you did not get a recording of the event.

JamesC

Re: One of our cameras fell

Rug — Wed, 31 May 2017 15:13:33 GMT

James C,

Thank you so much. I discovered this was the reason when our firend went to put the camera that had fallen and he walked up to the main entrance. I got an alert and it recorded to library. So, I discovered if I've got the app open and it's on my phone or ipad then it's not noticing or recording. Thank you again for your reply. Appreciate it very much.

Rug