topic Re: message that says I am not connected to the internet in Arlo

message that says I am not connected to the internet

DRGordon — Fri, 20 Jan 2017 16:35:02 GMT

After the the 3month basic free support. I no longer have access to my devices.

I received a message that says I am not connected to the internet.

Is this a way that I have to upgrade to pay the monitoring charges or I am able to still view and use the cameras without paying any additional charges.

Re: message that says I am not connected to the internet

TomMac — Fri, 20 Jan 2017 16:35:17 GMT

DRGordon wrote:

After the the 3month basic free support. I no longer have access to my devices.

I received a message that says I am not connected to the internet.

Is this a way that I have to upgrade to pay the monitoring charges or I am able to still view and use the cameras without paying any additional charges.

Do did not lose service... service is free for 5 cameras,... What you lose after 3 months on the Basic ( free ) level is phone support only.

The problem is just what you said, you lost or the system thinks you have no internet connection.

Looks at the Left LEDS, three should be GREE< ( from left ) POWER - INTERNET - CAMERAS

First try a simple power button reboot of the base and see what happens

Re: message that says I am not connected to the internet

Nyxpd — Tue, 30 May 2017 19:15:59 GMT

Well just turned 3 months and my system doesn't work at all, why is that

Re: message that says I am not connected to the internet

Nyxpd — Tue, 30 May 2017 19:55:41 GMT

Re: message that says I am not connected to the internet

JamesC — Thu, 01 Jun 2017 17:13:02 GMT

Nyxpd,

Could you give us more details about what you are experiencing? What are the LED behaviors on your base station (Amber, green, unlit LEDs)?

Are you seeing any error messages when you log in to your Arlo account?

JamesC

Re: message that says I am not connected to the internet

GeoffS — Mon, 04 Sep 2017 17:20:48 GMT

Was all all ok then only two green lights on base and says not connected to Internet. Done switch off/on and hard reset aNd no change. Any ideas please?

Re: message that says I am not connected to the internet

jguerdat — Mon, 04 Sep 2017 17:35:17 GMT

Which two LEDs are on?

Re: message that says I am not connected to the internet

GeoffS — Mon, 04 Sep 2017 18:03:12 GMT

left two green lights on(power and internet) rest including cameras are off

Re: message that says I am not connected to the internet

jguerdat — Tue, 05 Sep 2017 14:12:59 GMT

The lack of a green camera LED means no cameras are connected for whatever reason. If a power cycle of the base doesn't fix it, you'll need to verify that the batteries are good and try resyncing them. If still no good, remove the cameras from Settings, My Devices and resync.