https://community.arlo.com/t5/Arlo/Your-device-appears-to-be-offline-Cannot-seem-to-get-back-online/m-p/1291876#M35655 <P>Power button reboot the base first thing to do...</P> <P>&nbsp;</P> <P>&nbsp;</P> Sat, 27 May 2017 21:48:19 GMT TomMac 2017-05-27T21:48:19Z https://community.arlo.com/t5/Arlo/Your-device-appears-to-be-offline-Cannot-seem-to-get-back-online/m-p/1291866#M35652 <P>Recently had an internet outage at home which reset everything. Got everything back up and runnign apart from the Arlo. It keep stating that my Arlo device is offline. The base has the three lights for the power, internet and camera yet whenever i got to the app or the browser it states that theyre all offline.&nbsp;</P><P>&nbsp;</P><P>Anyone have any suggestions on how to get them back again pease?&nbsp;</P> Sat, 27 May 2017 20:43:58 GMT https://community.arlo.com/t5/Arlo/Your-device-appears-to-be-offline-Cannot-seem-to-get-back-online/m-p/1291866#M35652 mistermister 2017-05-27T20:43:58Z https://community.arlo.com/t5/Arlo/Your-device-appears-to-be-offline-Cannot-seem-to-get-back-online/m-p/1291876#M35655 <P>Power button reboot the base first thing to do...</P> <P>&nbsp;</P> <P>&nbsp;</P> Sat, 27 May 2017 21:48:19 GMT https://community.arlo.com/t5/Arlo/Your-device-appears-to-be-offline-Cannot-seem-to-get-back-online/m-p/1291876#M35655 TomMac 2017-05-27T21:48:19Z https://community.arlo.com/t5/Arlo/Your-device-appears-to-be-offline-Cannot-seem-to-get-back-online/m-p/1291881#M35656 <P>Did that a couple times and still doesnt work.</P> Sat, 27 May 2017 22:06:31 GMT https://community.arlo.com/t5/Arlo/Your-device-appears-to-be-offline-Cannot-seem-to-get-back-online/m-p/1291881#M35656 mistermister 2017-05-27T22:06:31Z https://community.arlo.com/t5/Arlo/Your-device-appears-to-be-offline-Cannot-seem-to-get-back-online/m-p/1291898#M35658 Open and close the battery doors. You may also need to resync them. Sat, 27 May 2017 23:09:46 GMT https://community.arlo.com/t5/Arlo/Your-device-appears-to-be-offline-Cannot-seem-to-get-back-online/m-p/1291898#M35658 jguerdat 2017-05-27T23:09:46Z https://community.arlo.com/t5/Arlo/Your-device-appears-to-be-offline-Cannot-seem-to-get-back-online/m-p/1291945#M35663 <P>So I have now removed the batteries and tried that, still didnt work. So I tried to add new batteries and remove the camera completely and add new device. The camera syncs and flashes blue rapidly but then doesnt show in my devices. This is really bizarre.</P> Sun, 28 May 2017 02:30:11 GMT https://community.arlo.com/t5/Arlo/Your-device-appears-to-be-offline-Cannot-seem-to-get-back-online/m-p/1291945#M35663 mistermister 2017-05-28T02:30:11Z https://community.arlo.com/t5/Arlo/Your-device-appears-to-be-offline-Cannot-seem-to-get-back-online/m-p/1291970#M35665 <P>Another thing to try&nbsp;is to factory reset the base.</P> <P>&nbsp;</P> <P><A href="https://community.netgear.com/t5/Arlo-Knowledge-Base/How-can-I-reset-my-Arlo-base-station-to-the-default-values/ta-p/1057976" target="_blank">https://community.netgear.com/t5/Arlo-Knowledge-Base/How-can-I-reset-my-Arlo-base-station-to-the-default-values/ta-p/1057976</A></P> Sun, 28 May 2017 04:56:38 GMT https://community.arlo.com/t5/Arlo/Your-device-appears-to-be-offline-Cannot-seem-to-get-back-online/m-p/1291970#M35665 Streak2 2017-05-28T04:56:38Z https://community.arlo.com/t5/Arlo/Your-device-appears-to-be-offline-Cannot-seem-to-get-back-online/m-p/1296644#M36195 That did the trick. Thank you. Mon, 05 Jun 2017 00:05:02 GMT https://community.arlo.com/t5/Arlo/Your-device-appears-to-be-offline-Cannot-seem-to-get-back-online/m-p/1296644#M36195 mistermister 2017-06-05T00:05:02Z