topic Re: Wifes app won't connect.. in Arlo

Wifes app won't connect..

allansat — Tue, 27 Sep 2016 21:28:02 GMT

Had a few problems with all devices not connecting so ended up doing a factory reset on the base station (three times) to get it up and running.

My app now works fine but my wifes doesnt ( she is added as a friend and has admin rights) , she cant connect to the base station ?

All help apreciated...

Re: Wifes app won't connect..

jguerdat — Sun, 20 Dec 2015 13:29:04 GMT

Did she respond to the email that should have been sent to her to activate her account?

Re: Wifes app won't connect..

Rombsmail — Fri, 26 May 2017 13:19:23 GMT

My arlo app won't connect to arlo base station.
Please help!!!

Re: Wifes app won't connect..

Rombsmail — Fri, 26 May 2017 13:22:51 GMT

My arlo app won't connect to my arlo base station.i have a CenturyLink modem .

Re: Wifes app won't connect..

Rombsmail — Fri, 26 May 2017 13:26:11 GMT

I first bought a arlo system brought it home and found out the the app wouldn't connect to the base station so I returned it and got a new one.now I still have the same issue.

Re: Wifes app won't connect..

jguerdat — Fri, 26 May 2017 13:29:18 GMT

Make sure the phone is on your WiFi, not cell service. This required for setup. Operation later doesn't.

What LEDs are on the base? You should have 2 green ones - power and Internet. If not, you won't be able to connect. It might be worthwhile to reset the base using the reset button on the back until the LEDs flash amber. Wait 2 minutes for the base to reboot and check the LEDs. If green, try again.

Re: Wifes app won't connect..

Rombsmail — Fri, 26 May 2017 14:29:47 GMT

Cable from base is plugged into the wan/lan socket of my CenturyLink modem. Is that correct?

Re: Wifes app won't connect..

Rombsmail — Fri, 26 May 2017 14:37:30 GMT

Power and internet lite are both green

Re: Wifes app won't connect..

jguerdat — Sat, 27 May 2017 13:41:49 GMT

Since the Internet LED is green, it should work. Again, are you using your own WiFi for the phone? You can't set up the base using any other connection.