topic Arlo: no pictures in app after I sync in Arlo

Arlo: no pictures in app after I sync

Demmett — Thu, 25 May 2017 20:00:53 GMT

I have two Arlo cameras; one at my holiday home and the other at my regular home. Both are connected with base stations. They were both working correctly.
When I inadvertently disconnected the camera at my home I have had problems re-syncing the camera although it seems to connected according to the flashing lights...

Re: Arlo: no pictures in app after I sync

steve_t — Thu, 25 May 2017 20:05:30 GMT

There's another person with a similar issue. How did you inadvertently disconnect the camera?

Try removing the camera from the base station via the app. Then restarting the base as well as a battery pull restart of the camera. Then go through the sync process again

Re: Arlo: no pictures in app after I sync

Demmett — Thu, 25 May 2017 21:44:50 GMT

I cannot remove the camera from the app because it doesn't appear anywhere, only the camera pictures from my holiday home.
I've noticed a problem with the base station, when I power it on the 5 lights go green for a while then the the LH one (the one beneath the power symbol) turns to amber and all the others go off...

Re: Arlo: no pictures in app after I sync

jguerdat — Fri, 26 May 2017 00:13:23 GMT

That's your problem. If the power LED is amber or anything but green nothing is guaranteed.

You can try resetting the base, holding the reset button until the LEDs flash amber. If that doesn't get you a green LED, open a case with support using the Contact Support link at the bottom here.

Re: Arlo: no pictures in app after I sync

Demmett — Mon, 29 May 2017 01:35:51 GMT

Thanks for your prompt reply!