topic Re: Internet connectivity issues in Arlo

Internet connectivity issues

Jspencer — Thu, 25 May 2017 12:01:06 GMT

Cannot log in to app. Keep getting an error message that there are "internet connectivity issues" but I have full internet connectivity on my phone. Still receiving notifications of motion on the cameras but cannot log on to app to see the videos. Any one else experiencing this?

Re: Internet connectivity issues

TomMac — Thu, 25 May 2017 12:12:03 GMT

Have you tried using another device such as PC to confirm the system is actually working ?

On PC go to https://arlo.netgear.com/

Also for a better answer, post your phone type and OS version

Re: Internet connectivity issues

Jspencer — Thu, 25 May 2017 15:47:46 GMT

When I try to access via a PC, I am getting an error message that the server cannot be found.

I was using the iphone app to access - but it seems as if this issue is not related to the phone, but rather an issue with Arlo's servers?

Re: Internet connectivity issues

jguerdat — Thu, 25 May 2017 17:05:13 GMT

This sounds like your phone is using your WiFi. Switch to cell service and see if that works. If so, it's a DNS issue with your ISP. You can manually set your router to use other end servers such as Google's at 8.8.8.8 and 8.8.4.4 or OpenDNS at 208.67.222.222 and 208.67.222.220 which is a good idea in the first place.