Viewing issue, pixelation, green artifacts etc.

Shadowboricua — Tue, 27 Sep 2016 21:47:37 GMT

I just got the 4 Arlo camera/base station bundle and have , not only the green artifacts/vertical lines, but also purple lines, pixelation, gray vertical space, etc.. in 1 of my cameras. I have tried resetting the base station, removing and re-syncing the camera, removing the batteries and replacing, etc. Still have the problem no matter what I do. I am about to pack the whole thing up and return it to the store since I am sure they will not probably just do an exchange for the single camera. By the way, I have cameras that are farther from the base station than this one and they have no problems. I have also placed this camera closer to the base statioin and NADA.

Has this problem been resolved or do I have to return the whole thing?? Samples below

https://arlo.netgear.com/hmsweb/users/library/share/link/B8D5AD68AB3B9E11_201609

https://arlo.netgear.com/hmsweb/users/library/share/link/D806FED7C1024F07_201609

https://arlo.netgear.com/hmsweb/users/library/share/link/1544C91BCDE8517D_201609

Re: Viewing issue, pixelation, green artifacts etc.

JamesC — Tue, 27 Sep 2016 21:50:56 GMT

Shadowboricua,

If this issue is exclusive to a single camera and persists in different locations, it sounds like it could possibly be a hardware issue with that camera. Consider contacting the Arlo Support Team to further investigate this issue.

JamesC

topic Viewing issue, pixelation, green artifacts etc. in Arlo

Viewing issue, pixelation, green artifacts etc.

Re: Viewing issue, pixelation, green artifacts etc.