topic Arlo camera still offline in Arlo

Arlo camera still offline

Cosminantonie — Tue, 23 May 2017 05:42:31 GMT

Hello there,my arlo camera is still falling offline after following battery or pairing solutions from the arlo forum,any other troubleshooting advise, many thanks!

Re: Arlo camera still offline

jguerdat — Tue, 23 May 2017 13:19:22 GMT

That may be due to the location. Swap cameras around temporarily to see if the problem is the camera or the location.

Re: Arlo camera still offline

Cosminantonie — Tue, 23 May 2017 13:47:17 GMT

Will swap,many thanks,both cameras@ 3m away from receiver,battery@ 95%,no walls or obstructions!

Re: Arlo camera still offline

Cosminantonie — Tue, 23 May 2017 21:34:37 GMT

Same as before,full reset started with no success, any other options??

Re: Arlo camera still offline

jguerdat — Wed, 24 May 2017 00:07:52 GMT

Open a case with support using the Contact Support link at the bottom here.