topic Re: On vacation and arlo base and cameras offline in Arlo

On vacation and arlo base and cameras offline

dxpier — Sun, 21 May 2017 03:50:51 GMT

I'm 4 hours away From home and just looked and noticed that my base and cameras are all offline. I went into settings to reset/restart remotely...but looks like only "remove device" is an option. Please advise....worried and desperate to get it back up remotely if possible.

Re: On vacation and arlo base and cameras offline

steve_t — Sun, 21 May 2017 10:28:29 GMT

There is a RESTART button in the settings for the base station. Try that. If you can't find it in your app, it's definitely there in the web browser

Re: On vacation and arlo base and cameras offline

dxpier — Sun, 21 May 2017 11:07:06 GMT

It is greyed out on my app and not even an option on the browser. Any ideas why that would happen?

Re: On vacation and arlo base and cameras offline

TomMac — Sun, 21 May 2017 13:17:15 GMT

If you base is offline, the remote restart button is grayed out .

There is nothing to be done without prob physical contact, ie unplug/plug the base.

There are two option fro remote locations that you can use.

1) use a UPS for the base and the router/modem ( I think this is best )... it would keep all 3 powered up and they will be happy during short term power outages ( at least a few hours with a mid sized ups )

2) buy a Wemo outlet plug...then the base gets plugged into it... Wemo works via wifi to your router so the pwoer and router must be working.

It allows you to remotely " unplug-plug "

Re: On vacation and arlo base and cameras offline

steve_t — Mon, 22 May 2017 01:06:33 GMT

Are you able to remotely log into your modem/router?