topic Unable to set up my Netgear/Arlo in Arlo

Unable to set up my Netgear/Arlo

Dimebag5150 — Sat, 20 May 2017 23:37:49 GMT

When I try to set up my system I get message we are unable to claim this device. To get help,please contact Arlo Support atsupport.arlo.com I have tried that and have got no help I would be very grateful for any help thank you for you Time I think

Re: Unable to set up my Netgear/Arlo

Dimebag5150 — Sun, 21 May 2017 01:05:35 GMT

I am trying to post my message and can't

Re: Unable to set up my Netgear/Arlo

manfredz — Sun, 21 May 2017 01:47:06 GMT

From what I understand you need to open a case with support, forum can't help you. What did you mean support was unable to help?

Re: Unable to set up my Netgear/Arlo

Dimebag5150 — Tue, 23 May 2017 07:05:56 GMT

I was unable to get anyone to talk to me at support

Re: Unable to set up my Netgear/Arlo

jguerdat — Tue, 23 May 2017 13:18:17 GMT

It's possible no one was manning the phones or chat. Did you use the Contact Support link at the bottom here? There's more than one way to initiate contact.

Re: Unable to set up my Netgear/Arlo

JamesC — Tue, 23 May 2017 15:52:16 GMT

Dimebag5150,

You can open a support case here: http://www.arlo.com/en-us/support/contact.aspx

If you need further assistance, please let me know. I would be happy to help.

JamesC

Re: Unable to set up my Netgear/Arlo

Katie529 — Tue, 23 May 2017 18:07:20 GMT

I have received the exact same message.

I also opened a support ticket yesterday & still haven't received any response.

I have called, & provided my information to technical support & then once Tech support receives my information, suddenly the seconds later phone disconnects.
I was assured each of the 6 times that I spoke with someone that if the call disconnected that they would call me back within a few minutes.

That's been a few hours ago, & yet, I still haven't received any information for steps to correct this problem.

Re: Unable to set up my Netgear/Arlo

Katie529 — Tue, 23 May 2017 18:10:46 GMT

Just to be clear,
"I'm continually receiving the message of unable to claim this device, contact Arlo support"!

Re: Unable to set up my Netgear/Arlo

Katie529 — Tue, 23 May 2017 18:11:54 GMT

I've been trying to set this up for a few days now, so please help!!!

Re: Unable to set up my Netgear/Arlo

JamesC — Wed, 24 May 2017 15:41:44 GMT

Katie529,

I have reviewed your case and it appears the issue has been resolved. Please let us know if you are still experiencing any issues completing set up.

JamesC