topic Camera thinks batteries are dead in Arlo

Camera thinks batteries are dead

JeffKusnitz — Sun, 25 Sep 2016 04:08:57 GMT

The Arlo app said my camera's batteries were dead the other day, so I replaced them. When I put the new ones in, the blue led flickered briefly then nothing happened. I checked the app, and it said the batteries were dead, so I put in four more. The blue led flickered and the app said the batteries were dead, again.

at that point, I tested the batteries' the 4 that were originally in the camera were just over 1 volt; the 8 that I tried (Energizer) were all between 3.0 and 3.2 volts; definitely not dead.

Has anyone seen this? In case it's relevant, a month or so back this same camera went 'offline' for no appparent reason, but came back online when I popped the batteries out for a few minutes and put them back in (the same batteries that are now at about 1 volt each).

Thanks.

Re: Camera thinks batteries are dead

jguerdat — Sun, 25 Sep 2016 13:19:51 GMT

It could be a bad camera but try power cycling the base first. Also, try removing the camera in Settings, My Devices and sync it again. If this doesn't help, contact support using the Support link above for more help and maybe an RMA.

Camera thinks batteries are dead

M-W-ON — Sun, 25 Sep 2016 15:10:05 GMT

I had the same issue. Finally tried the "Remove Device" and "Add New Device" and that got the camera back. And, a message that said "Firmaware Update Needed." Not for my other cameras, just the one that I changed batteries in.

Re: Camera thinks batteries are dead

JeffKusnitz — Tue, 27 Sep 2016 17:45:04 GMT

You were both right - removing the device and adding it back in *fixed* the problem.