topic Re: How do I stop email notifications of camera detections? in Arlo

How do I stop email notifications of camera detections?

reed918 — Thu, 18 May 2017 21:14:31 GMT

I do not have either email or push notifications on for the camera by my garage but I continue to get email notifications when there is detection. All of my cameras are set up the same way and all of the sudden I started getting notifications for this particular camera. Help!

Re: How do I stop email notifications of camera detections?

jguerdat — Thu, 18 May 2017 21:25:25 GMT

Try power cycling the base. Also, while you say all rules are set the same way, have you verified that this one hasn't changed for some unknown reason?

Re: How do I stop email notifications of camera detections?

reed918 — Thu, 18 May 2017 23:11:11 GMT

I did check the rules and it's the same. I will report back once I'm home and power cycle the base-never thought of that. Thanks

Re: How do I stop email notifications of camera detections?

reed918 — Fri, 19 May 2017 18:44:01 GMT

I did a power cycle last night and still getting notifications for that 1 specific camera 😡😡

Re: How do I stop email notifications of camera detections?

jguerdat — Fri, 19 May 2017 19:26:07 GMT

Something is goofy with the rule. Is this a custom mode? If so, delete the rule and recreate it. If that doesn't work, delete the mode and recreate it. If that doesn't work, or if it's the Armed mode, remove the camera from Settings, My Devices and resync it.

Just to be thorough, the mode isn't All Motion On, is it? If so, more steps are needed, starting with a system reset.

Re: How do I stop email notifications of camera detections?

reed918 — Fri, 26 May 2017 02:36:54 GMT

I removed the rule and added it back. I will see if that does anything and if not then I will delete the mode and recreate it.

Re: How do I stop email notifications of camera detections?

reed918 — Sat, 27 May 2017 00:46:40 GMT

Removing the rule didn't fix the issue. I deleted the mode and that did not fix the issue. It's so weird bcuz it's only one camera and it just recently started sending notifications to my email. That option is not checked.

I did also remove the camera and re added it..

All motion on is not selected.

Help - these notifications are crazy lol.

Re: How do I stop email notifications of camera detections?

chex — Sat, 27 May 2017 01:21:35 GMT

Try changing the order of your devices. This fixed an unrelated issue I had with the camera selectio in mode.

Re: How do I stop email notifications of camera detections?

jguerdat — Sat, 27 May 2017 12:55:39 GMT

If the above doesn't help, it's time to drop back and punt. Remove all devices in Settings, My Devices and start fresh. Note your settings and mode/rules before doing so to help with the rebuild. Power cycle the base and open and close all battery doors, ensuring that the batteries are good. Use the Add Device button on the Devices tab to add the base and sync the cameras. Check for firmware updates (which may have been the problem in the first place). Set up your settings and create your custom modes again. It's a PITA but should clear the problem.

Re: How do I stop email notifications of camera detections?

reed918 — Sat, 27 May 2017 17:38:00 GMT

I just changed the order of the cameras. I will wait a bit and see if that works.

Re: How do I stop email notifications of camera detections?

reed918 — Sun, 28 May 2017 13:59:46 GMT

Changing the order of cameras FIXED the issue.. wooowhoooo no more email notifications from this camera. Thanks so much for all the detailed responses to help me fix the issue.

Re: How do I stop email notifications of camera detections?

reed918 — Tue, 30 May 2017 14:34:06 GMT

Ugh!!! I just thought that fixed the issue. It did for a couple of days and then I got a notification again this morning 😡😡....

Re: How do I stop email notifications of camera detections?

JamesC — Tue, 30 May 2017 21:22:14 GMT

reed918,

Consider a factory reset as suggested above by jguerdat. Do you still see the same behavior?

JamesC