https://community.arlo.com/t5/Arlo/Camera-turning-red/m-p/1285724#M35110 <P>Most of these cases will require you to send in your faulty camera (at your own cost) BEFORE they will send you the replacement camera. Have you sent your old one back already?</P> Thu, 18 May 2017 10:48:50 GMT steve_t 2017-05-18T10:48:50Z https://community.arlo.com/t5/Arlo/Camera-turning-red/m-p/1285185#M35056 <P>so i spend 1 hour on the phone troubling the camera and when the call ended. tech said he will send me another camera. No camera yet. Got an email saying my case was close because i didn't respond. repond to what.</P> Wed, 17 May 2017 15:38:19 GMT https://community.arlo.com/t5/Arlo/Camera-turning-red/m-p/1285185#M35056 zannotti 2017-05-17T15:38:19Z https://community.arlo.com/t5/Arlo/Camera-turning-red/m-p/1285326#M35073 Open another case referencing the previous case. This to e be proactive in asking what's up. Reply to the case every few days if needed. Wed, 17 May 2017 19:03:01 GMT https://community.arlo.com/t5/Arlo/Camera-turning-red/m-p/1285326#M35073 jguerdat 2017-05-17T19:03:01Z https://community.arlo.com/t5/Arlo/Camera-turning-red/m-p/1285724#M35110 <P>Most of these cases will require you to send in your faulty camera (at your own cost) BEFORE they will send you the replacement camera. Have you sent your old one back already?</P> Thu, 18 May 2017 10:48:50 GMT https://community.arlo.com/t5/Arlo/Camera-turning-red/m-p/1285724#M35110 steve_t 2017-05-18T10:48:50Z