https://community.arlo.com/t5/Arlo/Returned-faulty-camera-but-have-no-gotten-a-replacement/m-p/1284456#M35007 <P>How do I esculate a problem a support case I have?</P> <P>I have returned a faulting camera&nbsp;a month ago now and not had replacement yet.</P> <P>Support keep saying it's refered to another department, but no idea what's going on.</P> Wed, 17 May 2017 16:56:27 GMT cpack22 2017-05-17T16:56:27Z https://community.arlo.com/t5/Arlo/Returned-faulty-camera-but-have-no-gotten-a-replacement/m-p/1284456#M35007 <P>How do I esculate a problem a support case I have?</P> <P>I have returned a faulting camera&nbsp;a month ago now and not had replacement yet.</P> <P>Support keep saying it's refered to another department, but no idea what's going on.</P> Wed, 17 May 2017 16:56:27 GMT https://community.arlo.com/t5/Arlo/Returned-faulty-camera-but-have-no-gotten-a-replacement/m-p/1284456#M35007 cpack22 2017-05-17T16:56:27Z https://community.arlo.com/t5/Arlo/Returned-faulty-camera-but-have-no-gotten-a-replacement/m-p/1285233#M35063 <P>cpack22,</P> <P>&nbsp;</P> <P>I have requested an update on your case. Please refer any additional questions to your open support case.</P> <P>&nbsp;</P> <P>JamesC</P> Wed, 17 May 2017 16:57:50 GMT https://community.arlo.com/t5/Arlo/Returned-faulty-camera-but-have-no-gotten-a-replacement/m-p/1285233#M35063 JamesC 2017-05-17T16:57:50Z https://community.arlo.com/t5/Arlo/Returned-faulty-camera-but-have-no-gotten-a-replacement/m-p/1288668#M35376 <P>Still no update <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P> Tue, 23 May 2017 08:38:10 GMT https://community.arlo.com/t5/Arlo/Returned-faulty-camera-but-have-no-gotten-a-replacement/m-p/1288668#M35376 cpack22 2017-05-23T08:38:10Z