topic Re: library not working, shows batteries dead when new ones were just put in. in Arlo

library not working, shows batteries dead when new ones were just put in.

storytellings — Fri, 12 May 2017 22:07:04 GMT

i honestly cannot believe you guys don't even have an email let alone phone number. i'm constantly having to change batteries and after putting brand new ones in one is in the yellow and the other has already died 3 days later.

also, when i go to the library i'm only able to see one day, and not able to select any other day. i have tried different browers as well.

Re: library not working, shows batteries dead when new ones were just put in.

jguerdat — Sat, 13 May 2017 01:35:27 GMT

If you look at these pages, there's a Contact Support link at the bottom here. There are several methods of contact.

Re: library not working, shows batteries dead when new ones were just put in.

JamesC — Mon, 15 May 2017 21:27:20 GMT

storytellings,

It sounds like the camera is subject to excessive usage or it is having trouble staying connected to the base (poor signal strength). Do you have more than one camera behaving this way?

The library allows for a minimum of 7 days of content to be stored (on the Free Basic Plan). You cannot navigate to days with no video content, this could be what you are experiencing.

JamesC