topic Re: Time to change batteries AFTER changing them in my remote camera in Arlo

Time to change batteries AFTER changing them in my remote camera

LizUtter — Sun, 25 Sep 2016 19:06:31 GMT

While I was traveling, one of my cameras said "It's timne to change your batteries". When I got home, I changed the batteries. I'm still getting the same message. I changed them again. Same. I took the new batteries and put them in one of the other cameras, and took the batteries from that camera and put them in the one what said it needed new batteries. Same camera still says "It's time to change your batteries". Not sure what else to do.

Re: Time to change batteries AFTER changing them in my remote camera

TomMac — Sun, 25 Sep 2016 19:23:54 GMT

Go to the settings for that camera, remove the device from settings ( REMOVE DEVICE ), open the battery door for a few secs, then close.

Bring the camera back as if new ( remember a quick push on thesync button , don't hold )

Re: Time to change batteries AFTER changing them in my remote camera

LizUtter — Sun, 25 Sep 2016 21:57:39 GMT

thank you... I'm back up and secure

Re: Time to change batteries AFTER changing them in my remote camera

jft5000 — Mon, 26 Sep 2016 00:18:32 GMT

While this may work, it's an unacceptable fix and should not be necessary. This battery issue needs to be fixed, whether it's hardware or software, I do not know, but Netgear should definitely fix it.

Re: Time to change batteries AFTER changing them in my remote camera

TomMac — Tue, 27 Sep 2016 16:55:24 GMT

jft5000 wrote:

While this may work, it's an unacceptable fix and should not be necessary. This battery issue needs to be fixed, whether it's hardware or software, I do not know, but Netgear should definitely fix it.

Battery gauge has been addressed again in the last firmware update ( v 1.2.7730 ) on the Arlo....

Since then my batteries have been showing actual drain according to usage, and are tracking accurately

Re: Time to change batteries AFTER changing them in my remote camera

jft5000 — Tue, 27 Sep 2016 17:04:51 GMT

And when you put new batteries in, everything works as it should(battery levels reporting correctly) without having to remove and re-add the camera to your basestation? If not, then this should not be considered resolved.

Re: Time to change batteries AFTER changing them in my remote camera

TomMac — Tue, 27 Sep 2016 17:39:31 GMT

Can't answer that as I changed out batteries on one camera since the new SW and had no problem... auto resync'ed from about 10 ft from base

Re: Time to change batteries AFTER changing them in my remote camera

Nonnie — Fri, 30 Dec 2016 21:19:03 GMT

In the last couple months I've had the same problem. One of my cameras needed the batteries changed, when I changed them the camera would not come back on. I reinstalled it and still it isn't working. Now I have another one that needs the batteries changed and I'm afraid the same thing is going to happen. We had 3 cameras...now 2 and if this one does the same thing..I've paid $500 for one camera! We've only had the system 6 months.

Re: Time to change batteries AFTER changing them in my remote camera

jguerdat — Sat, 31 Dec 2016 03:00:08 GMT

And that's exactly why there is the Contact Support link at the bottom of the desktop version of these pages. There's a procedure for warranty on virtually any device sold - use it.

Re: Time to change batteries AFTER changing them in my remote camera

-Lee- — Thu, 19 Jan 2017 18:41:58 GMT

I couldn't agree more. If you are using these cameras as a security system for when you are not home and often won't be back for several days/weeks to resync the cameras (which happens to be when this issue seems to pop up more often than not in my case) what the heck are you supposed to do??? This keeps recurring over and over argain with multiple cameras! Cameras with perfectly fine batteries are locked-up completely and useless until rest/resynced in-person... Why can't these cameras be reset/resynced remotely? I suspect this is most likely because of some very poorly written algorythm in the latest firmware version for the gen 1 base system and cameras... What the heck is the problem Netgear??? This is a deal breaker if not resolved! Please do something or I will be staying far away from your products in the future....

Re: Time to change batteries AFTER changing them in my remote camera

s3_bey — Thu, 16 Feb 2017 17:24:30 GMT

I have same problem and I have changed the batteries removed device from settings then tried to resync but I cant get the light at all on the camera. I dont know what else to do?

Re: Time to change batteries AFTER changing them in my remote camera

jguerdat — Thu, 16 Feb 2017 20:32:01 GMT

Make sure the batteries are properly inserted and aren't stuck all the way down in their wells. When you close the battery cover, the LED should blink blue - do you get that? If not, use the Contact Support link at the bottom of these pages and open a case.

Re: Time to change batteries AFTER changing them in my remote camera

oillogger — Sat, 03 Jun 2017 18:25:56 GMT

Well, I had to do the resync today so the true battery level was indicated after swapping out batteries. Sure wish the bug would get fixed after all of these months or am I missing something somewhere.

Re: Time to change batteries AFTER changing them in my remote camera

manfredz — Sat, 03 Jun 2017 19:12:32 GMT

usually if the battery indicator is off its because one of the batteries is not making proper contact. since batteries operate in sets of 2x parallel, if one is not seated properly cam will work but battery countdown will be from 50 and not 100%

Re: Time to change batteries AFTER changing them in my remote camera

oillogger — Sat, 03 Jun 2017 19:19:20 GMT

My issue was the battery level did not reset from the prior low reading of 8% after the battery was swapped. I had to unbind the camera from the base and then sync up the camera again as if it was a new camera.

Re: Time to change batteries AFTER changing them in my remote camera

manfredz — Sat, 03 Jun 2017 19:22:07 GMT

sorry i misunderstood. havent come across that one before but have had a few instances when it took a couple minutes after closing door to get updated battery level reading

Re: Time to change batteries AFTER changing them in my remote camera

oillogger — Sat, 03 Jun 2017 20:31:06 GMT

No problem. I did not wait very long before syncing up again so that could have been what happened.