topic Camera tinted red / pink?? in Arlo

Camera tinted red / pink??

JosephDeluke — Sun, 14 May 2017 14:23:11 GMT

my camera is show a red pink tint not clear how do i fix this thanks

Re: Camera tinted red / pink??

TomMac — Sun, 14 May 2017 14:33:13 GMT

Oprn and close the battery door to reset the camera.

If it continues, contact Netgear for possible hardware issue

Re: Camera tinted red / pink??

thealbs — Sun, 14 May 2017 15:19:53 GMT

I have the same issue with one my cameras. Did you manage to resolve it?

I have tried ther battery compartment suggestion and also reset the video on the camera through the app.

What I have noticed is that the pinking tint has now turned to more of blue.

I have cleaned the sensors on front and ensured there ithing interfering wioth the camera.

Re: Camera tinted red / pink??

thealbs — Sun, 14 May 2017 15:51:34 GMT

Ah - just seen this other thread on this topic.

https://community.netgear.com/t5/Arlo/Red-tint/td-p/1014939

I guess its a common issue and Arlo are getting some really bad press about it.

Appears that its a hardware issue and Arlo want the customers to pay postage to return the faulty cameras to them.

No admission of fault - just a few folk saying they got exchanges.

Its clearly a flaw in the manufactuiring somewhere wiht so many people experiencing the issue.

The advise is to contact Arlo support and await their response. I have done just that now. Hopefully they will respond and nit expect me to pay postage for returning a product which clearluy has a common fault and is less than 6 months old.

Come on Arlo - restore your customer's faith and do the right thing. Ticket ID is #28432011