topic Re: relative is bypassing cameras and accessing home in Arlo

relative is bypassing cameras and accessing home

dbahd56 — Wed, 29 Mar 2017 15:25:10 GMT

I have five Arlo Cameras installed. Unfortunately, I have a relative that has been able to access my home, bypassing

the cameras. I had my cameras in the disarmed mode and just minutes ago when I went to the entry door, the camera

inside the door indicated it was on. This relative bought a camera and I am not sure how he is using it, but he is getting

in and his motive is not good. He is a nasty person and I am afraid. I need some help in determining how it is possible

for him to bypass the cameras. Unfortunately, I have no security with the cameras.

Re: relative is bypassing cameras and accessing home

steve_t — Wed, 29 Mar 2017 15:25:25 GMT

Can you give more information about what's happening?
Your camera records even in disarmed mode? Are the videos showing up in your library?
A relative is breaking into your house? Have you considered changing the locks?
Them bypassing the cameras, are there recordings at all? Is your motion sensitivity set correctly? Recording mode as well?

Re: relative is bypassing cameras and accessing home

silanah — Wed, 29 Mar 2017 15:25:59 GMT

From your description this is a potentially serious issue for you.

i suggest you immediately:

a) Log in to your Arlo account and change your password.

b) Check the serial numbers on your purchased cameras against the serial numbers on the cameras physically present in your premises. If your relative has switched out a camera thinking you wouldn't notice as they 'all look alike', it will have a serial number not listed in your account via app/web interface. If that is the case, I'd personally call the police.

c) Go to https://www.arlo.com/en-us/support/contact.aspx and scroll down and TELEPHONE Arlo/Netgear if you find cameras on your premises with serial numbers not belonging to your account. As they will be associated with another account, Netgear may be able to release the account information for those spy cameras to the police.

d) Unrelated to the cameras, I'd also personally have all my locks rekeyed. I'd also consider getting a court order prohibiting that person from approaching you or your premises.

Be safe.

Re: relative is bypassing cameras and accessing home

manfredz — Wed, 29 Mar 2017 15:26:55 GMT

isn't it kind of careless for you to post the serial number of one of your cams for the whole world to see?

Re: relative is bypassing cameras and accessing home

silanah — Wed, 29 Mar 2017 15:27:11 GMT

manfredz wrote:

isn't it kind of careless for you to post the serial number of one of your cams for the whole world to see?

You're right, it's probably not the best thing for this person to do but wouldn't anyone else still need physical access to the camera to sync it to a different base or sync to a wifi router is it's a Q/Q+ ?

In this person's scenario perhaps that is a camera that is not on their account that has been switched with one of their own... or it has been removed from their own account and now seems to be working for another person.

I could be wrong but I don't think you can add or view a camera just using serial number - otherwise there would be trolls in retail stores taking snaps of boxes so they could see what people were doing. Scary thought.

Do YOU know of a way the serial number could be misused?

Re: relative is bypassing cameras and accessing home

manfredz — Wed, 29 Mar 2017 15:27:43 GMT

on the surface, no I don't know of a way to misuse a serial number, but the possibility is there I'm sure. For the issue, there is no need to post the serial number, so just thought I'd mention this for posters in general.

Re: relative is bypassing cameras and accessing home

TomMac — Wed, 29 Mar 2017 15:27:55 GMT

The mac address is prob more important... TMK as mentioned can't do anything with the serial number

Re: relative is bypassing cameras and accessing home

TomMac — Wed, 29 Mar 2017 15:28:08 GMT

You may be also considering the basics...like calling a locksmith and changing the locks on your home

Re: relative is bypassing cameras and accessing home

TomMac — Wed, 29 Mar 2017 18:20:37 GMT

How close to you does the person live?

Re: relative is bypassing cameras and accessing home

dbahd56 — Fri, 05 May 2017 16:37:39 GMT

He is about seven miles from myp home.

Re: relative is bypassing cameras and accessing home

steve_t — Fri, 05 May 2017 20:43:10 GMT

This doesn't stack up at all

Re: relative is bypassing cameras and accessing home

dbahd56 — Sun, 07 May 2017 18:39:40 GMT

I wish it were not true, but it is. I can alarm my cameras and leave the premises. Come home and

their is obvious evidence that I have had intruders. I have gotten evidence on Voice Activated Recorders.

If you have any answers, I would be most happy to know.

BD.

Re: relative is bypassing cameras and accessing home

manfredz — Sun, 07 May 2017 18:49:28 GMT

As someone already suggested changing your locks would be the logical solution. Any reason why you haven't done so?

Re: relative is bypassing cameras and accessing home

dbahd56 — Sun, 07 May 2017 18:55:38 GMT

In response to the suggest about changing the locks, I have done that three times and that has not worked

either. This is why I am so frustrated, because nothing that I have done has worked to keep this guy out.

Re: relative is bypassing cameras and accessing home

steve_t — Sun, 07 May 2017 22:42:25 GMT

How is he getting in? Have you called the cops? Issue him with a trespass notice / restraining order?

Re: relative is bypassing cameras and accessing home

jguerdat — Mon, 08 May 2017 13:16:15 GMT

Lack of recordings could be for various reasons - cameras not armed, positioning not capturing the movement, etc. Have you tested the system yourself to verify that things work? What mode are you using in the Mode tab? Are you using the schedule? What sensitivity setting is used in your modes?

It's hard to discern the issue over the Internet without lots of details.

Re: relative is bypassing cameras and accessing home

dbahd56 — Fri, 12 May 2017 23:03:46 GMT

I apprecicate your response. The cameras are all positioned correctly. The only modes I use are arm or disarm.. I cannot answer you on the sensitivity settings in the modes. This past week, when I have tried to sign in to my Arlo account, I have received messages telling me

"access denied " and one that said "another user logged on" One morning I could not get a reading on the camera in my basement. Can't

remember the exact wording but it was unable to read the device. With all that said, I started thinking to when I first got the cameras. I bought

five. I wanted the cameras due to my evil relatives getting into my home. It was not long after, that I discovered a Net Gear Box for a Add-On

HD Security Camera. I thought maybe I had forgotten to recycle a box, but it has the mounting device, withe the screws etc. The serial number is the same as one I have for the front door. Can cameras have the same serial number? Something is not right and I don't know what the

solution is. I know it is not changing the password. I have already done that several times.

Re: relative is bypassing cameras and accessing home

manfredz — Fri, 12 May 2017 23:20:08 GMT

your story is sounding stranger with each new revelation

Re: relative is bypassing cameras and accessing home

steve_t — Sat, 13 May 2017 06:30:44 GMT

Open a ticket with support. They'll get down to the bottom of this

Re: relative is bypassing cameras and accessing home

CGRaven — Sat, 13 May 2017 18:43:54 GMT

If someone familiar with Arlo really was messing with you, couldn't they just disconnect your cable at POE and render Arlo useless?