topic Re: disconnected because someone was logged on from another source? in Arlo

disconnected because someone was logged on from another source?

lilfilly44 — Wed, 08 Mar 2017 19:08:22 GMT

Has anyone ever been viewing their camera and got a message that says they were disconnected because someone was logged on from another source?

Re: disconnected because someone was logged on from another source?

manfredz — Wed, 08 Mar 2017 19:08:36 GMT

if you have your account set uponmo re than one devise, such as phone and computer, there's a good chance one automatically logged on while you were still usingthe other

Re: disconnected because someone was logged on from another source?

Umai — Fri, 12 May 2017 16:49:25 GMT

Yes, and there was NO other device logging in. Very used getting bumped when my wife looks at camera or I have PC and phone in hand and accidentally view and kick myself off. This was totally random, no other device/phone was logging in. Today, I was disconnected and the message in the banner on top of the page on PC was in German!? I'm not sure if it was a timed out message or another person logging in message because I don't read German. I now change my password regularly.

Re: disconnected because someone was logged on from another source?

jguerdat — Fri, 12 May 2017 16:53:41 GMT

I only occasionally (rarely?) get this. Because I have multiple devices that are used, it's possible one of the others, even though not foregrounded, might be causing this. It could also be a server side burped since it's the server that decides who is logged in from where.

Re: disconnected because someone was logged on from another source?

lilfilly44 — Sat, 13 May 2017 19:01:10 GMT

I am 100% certain that no one on any of MY devices is viewing and I havent given anyone else access. Its kinda creepy.

Re: disconnected because someone was logged on from another source?

lilfilly44 — Sat, 13 May 2017 19:02:54 GMT

I only have the app on one other device and that wasnt turned on. I use my fingerprint to log on as well..

Re: disconnected because someone was logged on from another source?

JamesC — Mon, 15 May 2017 21:07:50 GMT

lilfilly44,

This most commonly occurs when you are logged in on another device at the same time you attempt to log in on a different device. Be sure you are logged out of other devices prior to logging in on a different device.

If you have any reason to believe someone may have access to your account without your permission, we encourage you to change your password.

JamesC