topic Re: Packet loss with ARLO in Arlo

Packet loss with ARLO

Arlo_Llama — Thu, 11 May 2017 23:16:21 GMT

Model is

VMS3430-100NAR

I couldnt enter it above. 4 pack of refurbs from best buy.

I really like this system I just have one issue with it. First i'll have to describe how it is setup. My arlo system is in my garage hooked to a powerline adapter which is hooked to the router in my living room. Camers all connect fine, am able to view videos and everything there is just one problem. The arlo causes frequesnt and consistent packet loss on my powerline network. I have ran multiple tests and everything else I run on the powerline runs jsut fine with %0 loss. When I hook up the Arlo I start getting packet loss/ packet lag about every 45-60 seconds. For most things this does not matter as buffering can handle that with streaming and web browsing goes so fast I dont care if it takes an extra second to load. I can't play any sort of video games online with this though. Constant packet loss leads to pretty major and unplayable lag.

Does anyone know a way to fix this? Or make it so the arlo can't just muscle out the rest of the data when it needs to do whatever it is that it does every minute?

Re: Packet loss with ARLO

TomMac — Fri, 12 May 2017 00:52:37 GMT

First question is , what is your total data thru-put

There are mins sugguested by Netgear and each camera can add to the total at times

Re: Packet loss with ARLO

jguerdat — Fri, 12 May 2017 12:59:06 GMT

I have never used a powerline adapter. I'd try troubleshooting this using either a long Ethernet cable or a WiFi extender temporarily to see if the problem still exists. It could be a base and/or powerline problem. Are the cameras recording at the times you see this or everything is quiet? Any Q cameras or just wireless with a base? Have you tried setting the router's QoS setting to reserve upload bandwidth? I've had to do this to successfully stream while uploading large amounts of data or the streaming would stutter (I just knocked off .1-.2Mb/s off the rated upload speed but you may need to experiment).

The base needs to keep in touch with the server but I have no idea how much and how often.

Re: Packet loss with ARLO

Arlo_Llama — Fri, 12 May 2017 21:19:56 GMT

It's 100 mbps.

Re: Packet loss with ARLO

Arlo_Llama — Fri, 12 May 2017 21:22:34 GMT

It seems to be the same whether the camers are recording or not. I'm highly suspecting it is some sort of check in the ARLO system is doing to keep it constantly connected. Just changed the routers QoS yesterday and it's still happening. I also took the ARLO off the powerline and it still seems to be happening with the ARLO having its own dedicated ethernet port. I'm starting to think it might be my router.

I don't think I have any ARLO q's...im pretty sure i dont but ill double check.

Re: Packet loss with ARLO

jguerdat — Sat, 13 May 2017 01:49:39 GMT

If the issue remake with the base connected directly to the router, it's either the base or the router. Have you power cycled the router? It might be worth resetting the router and check for firmware updates. Do you have access to a different router of any sort to plug in temporarily?

Re: Packet loss with ARLO

jguerdat — Sat, 13 May 2017 01:50:19 GMT

Also, open a case with support using the Contact Support link at the bottom here.

Re: Packet loss with ARLO

Arlo_Llama — Sat, 13 May 2017 05:04:55 GMT

Yeah I performed a power cycle on the router, the powerline, the modem. There was a firmware update but it was the same after the update. Do Arlo's need a firmware update? I'll also open a support ticket.

Re: Packet loss with ARLO

jguerdat — Sat, 13 May 2017 12:32:04 GMT

The base and cameras do get occasional firmware updates but you should see the notifications in your app or browser. You can always check your versions against the latest by checking the Release Notes section here.