topic Getting Status/Please Wait in Arlo

Getting Status/Please Wait

ashleys414 — Wed, 10 May 2017 16:50:30 GMT

When accessing the app, all camera displays say "getting status" from my cell phone. When accessing from a desktop, when I click play it displays "please wait". Very frustrating as the cameras aren't recording therefore I am not getting notifications.

Re: Getting Status/Please Wait

jguerdat — Wed, 10 May 2017 18:08:07 GMT

Have you tried power cycling the base?

Re: Getting Status/Please Wait

ashleys414 — Wed, 10 May 2017 18:10:41 GMT

I will definitely try that when I get home. Is that a common solution?

Re: Getting Status/Please Wait

jguerdat — Wed, 10 May 2017 18:14:46 GMT

Yes. It's a first step in troubleshooting various issues.

Re: Getting Status/Please Wait

ashleys414 — Wed, 10 May 2017 21:31:02 GMT

That didn't resolve the issue

Re: Getting Status/Please Wait

jguerdat — Thu, 11 May 2017 00:19:43 GMT

Might be worth resetting the base and starting fresh. Re I've all devices from Settings, My Devices and then use the Add Device button in the Devices tab to add the base and sync the cameras.