topic Re: Unable to connect to Arlo camera in Arlo

Unable to connect to Arlo camera

wwang3170 — Fri, 05 May 2017 20:41:35 GMT

Hi,

For the past few days, I have been unable to connect to my Arlo cameras. I am able to use the website and arlo app, login, and see my base and the 5 connected cameras, but for the website, it only shows the last image, and not able to retrieve the current status of each camera (battery level, wireless signal). For the app, it's just stuck at showing 5 blackened boxes with "Getting status..." in each one.

I tried to reboot the base, but the issue still remains. When I inspect the website, Google Chrone shows the following error message 5 times.

XMLHttpRequest cannot load https://arlos3-prod-z2.s3.amazonaws.com/77eab263_52ac_4be6_b827_6f9cd7ca308…75SLQI36ZLDMZQ&Expires=1494102826&Signature=aLYHnBZWa8FHNKlaidiWaSWPHUU%3D. No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://arlo.netgear.com' is therefore not allowed access

It seems like a bug to me and it just started happening this week.

Please advise.

Thanks,
Wei

Re: Unable to connect to Arlo camera

TomMac — Fri, 05 May 2017 21:30:35 GMT

It may be the issue Netgear was havinga day ago...thought it was fixed, but maybe not

Unable to connect to Arlo camera

Markeytoo — Fri, 05 May 2017 21:56:34 GMT

I am unable to connect, check battery life or anything. Like they've died.

Re: Unable to connect to Arlo camera

Lildominican1 — Sat, 06 May 2017 10:51:09 GMT

Same problem and it starter on May 5th as well. Manually restarting the base station only temporarily fixes the problem. All of the LEDs are still lit and internet connection is still up.

Re: Unable to connect to Arlo camera

Vanthompson — Sun, 07 May 2017 20:33:30 GMT

I've been having the same problem, it lets me into the app and online, I've tried rebooting the base and syncing the single camera I use multiple times and it will not show me anything from the camera anymore started may 5

Re: Unable to connect to Arlo camera

manfredz — Sun, 07 May 2017 20:51:49 GMT

probabably won't help but worth a try - try using a different browser on your pc or laptop

Re: Unable to connect to Arlo camera

Daisyduck — Sun, 07 May 2017 21:43:02 GMT

Same problem here too

Re: Unable to connect to Arlo camera

TKNT81 — Mon, 08 May 2017 15:24:21 GMT

Hi wwang3170,

Arlo is aware of this bug, however it already takes some time to fix it.
I have been in contact with the support case team twice and they say they are working on a solution.
If you open a new support case, maybe things (solution / app fix) will go faster as Arlo sees how many users are affected.

See my post:
https://community.netgear.com/t5/Arlo/Arlo-Android-App-2-3-2-16308-GETTING-STATUS-BUG/td-p/1252846

Arlo please fix this bug soon, as many users have this issue.
I think it already takes too long!

Re: Unable to connect to Arlo camera

wwang3170 — Mon, 08 May 2017 15:54:28 GMT

I purged the browser cache and rebooted my base station this morning, and things seem to come back to normal for me. I am now able to connect to my cameras from both browser and app.

Re: Unable to connect to Arlo camera

Momhouse — Thu, 11 May 2017 04:37:48 GMT

I too have been having this problem since we set the cameras up several months ago. When I try to look at live video, it tells me it's unable to connect. I go in and reset the box when this occurs, and then everything is fine for about two weeks. This is been ongoing with us since we in stalled these cameras. Very frustrating!

Re: Unable to connect to Arlo camera

JamesC — Fri, 12 May 2017 18:45:07 GMT

Momhouse,

It sounds like the camera may have a poor connection with the base station. What does the camera signal strength show. Try relocating (temporarily to test) the camera closer to the base station to further isolate the issue.

Do you still see the same behavior?

JamesC