topic Re: Add New Device Access Denied in Arlo

Add New Device Access Denied

Roblem — Thu, 04 May 2017 13:53:02 GMT

I am trying to add a 2nd camera to my account, I have one working already, when I click add device then select the arlo wire free, on mobile ios app I get "AccessDenied" followed by a hash string, and on desktop the screen beneath the nav goes blank and in the web console there are error messages related to cross origin issues when attempting to connect to amazon aws, so I am unable to add the device.

Re: Add New Device Access Denied

TomMac — Thu, 04 May 2017 14:00:48 GMT

there were issues the other day re new addition but, TMK, it was fixed...

In your case I would try te easiest thing, power button reboot the base, give it time to come back online.

Re: Add New Device Access Denied

Roblem — Thu, 04 May 2017 14:31:44 GMT

Hi There, thanks for answering, just rebooted and waited 10 mins and still getting same problem, looks like a bug in the web app or part of the system being down to me

Re: Add New Device Access Denied

nick8472 — Thu, 04 May 2017 14:37:45 GMT

Same issue here adding Arlo wire free

Re: Add New Device Access Denied

jerixe — Thu, 04 May 2017 17:02:04 GMT

yup - same issue right now!

Re: Add New Device Access Denied

Synch — Thu, 04 May 2017 17:49:36 GMT

Same same 😞

Access denied trying to add camera

Mart09 — Thu, 04 May 2017 19:38:11 GMT

I removed a camera as I was having problems getting it to work, I think it was actually a low battery so replaced them. Now trying to add the camera back in but getting access denied, I have rebooted the Base station but no change, frustrating or what.

Re: Access denied trying to add camera

Inspectgadget — Fri, 05 May 2017 00:05:39 GMT

Same problem. Does Arlo monitor this board? Are you working on it? Hello?

Re: Add New Device Access Denied

LindseySmithAK — Fri, 05 May 2017 01:49:08 GMT

I am getting the same issue when trying to add a new camera.

I have noticed that Netgear never takes responsibility for these issues and the consumer has to constantly reboot or reset their devices.

If the engineers are making changes they need to test another way than mess up homeowners security systems. I have had my system over 3 years and this in ongoing. I had a camera low on batteries when an update was pushed and I have never been able to connect that camera again.

Re: Add New Device Access Denied

Photodork1 — Fri, 05 May 2017 03:06:56 GMT

Same issue here. Error adding a camera.

Re: Add New Device Access Denied

Throckmorton — Fri, 05 May 2017 04:45:16 GMT

Same problem with my Arlo Pro. Access denied on web page and iPhone app.

Re: Add New Device Access Denied

IAmJeff — Fri, 05 May 2017 05:48:49 GMT

I just reached out to support. Unplug the base station and wait no less than one minute. Plug back in and wait until base has fully powered on and connected to cameras and internet. Then simply press the sync button on the base station to begin sync mode and press sync button on camera. After lights on camera go off, reopen Arlo app and camera should be there. It worked for me at least. I also provided support with a link to this thread.

Re: Add New Device Access Denied

Roblem — Fri, 05 May 2017 10:22:10 GMT

Yes this hack worked for me thanks for sharing, bit mickey mouse though I would expect a brand like netgear to be much better quality, they've made everything look good - need to focus on making it work properly now

Re: Add New Device Access Denied

jerixe — Fri, 05 May 2017 16:11:44 GMT

Thanks for sharing. I'm back online too now.

Re: Add New Device Access Denied

JamesC — Fri, 05 May 2017 17:26:54 GMT

Engineering has identified the cause of this issue and is working on a fix that will be available soon.

To add a camera, clicking the "Add Device" prompt when logging in to your Arlo account is not necessary. Simply press and release the sync button on the base station and then press and release the sync button on the camera and this should allow the camera to sync.

JamesC

Re: Add New Device Access Denied

BAHappycamper — Fri, 05 May 2017 20:58:48 GMT

I just left a message myself having the same problem ! I have 5 cameras ! I got 4 cameras activated but on the 5th I got a message saying " access denied " ! I had these same 5 activated for the last 4 months up until today ! I just deactivated them just to try another modem I had ! When I switched back to the original one is when I had the problem ! I did all the unplugging , resetting , turning off etc... ! Nothing has done any good ! I have 4 activated but can't get the 5th one going ! Maybe a glitch ??

Re: Add New Device Access Denied

DrOctave — Sat, 06 May 2017 00:18:57 GMT

Re: Add New Device Access Denied

DrOctave — Sat, 06 May 2017 00:19:16 GMT

Worked for me

Re: Add New Device Access Denied

JamesC — Mon, 08 May 2017 17:20:22 GMT

This issue has been resolved.

JamesC