topic VMC3030 Motion detection stopped working and can't be disabled in Arlo

VMC3030 Motion detection stopped working and can't be disabled

J787 — Fri, 05 May 2017 04:04:57 GMT

Hi,

All of a sudden the motion detection for the ARLO wire-free camera has stopped working and both the Android app and web interface won't allow the motion detection to be turned off. Clicking on the dialog box as per below does not allow the tick to be deselected.

Trying to add a new mode also does not allow the trigger option for 'Motion is detected' to be toggled on or off.

The Battery is good and camera can do a live view.

Any help would be appreciated?

Thanks

Re: VMC3030 Motion detection stopped working and can't be disabled

TomMac — Fri, 05 May 2017 12:46:22 GMT

Power button reboot the base....

If that doesn't work, you may have to remove the camera in settings, then bring it back as new.

Re: VMC3030 Motion detection stopped working and can't be disabled

JamesC — Fri, 05 May 2017 16:02:58 GMT

J787,

Please let us know if you're still experiencing this issue after a base station reboot (using the on-off button).

JamesC

Re: VMC3030 Motion detection stopped working and can't be disabled

J787 — Mon, 08 May 2017 03:33:23 GMT

JamesC,

I have tried, both a reboot and re-adding the camera. Could you please confirm that it is possible to disable motion detection temporarily within the mode settings 'Detects Motion' dialogue box. The camera would then still be available for live view but would not detect motion. Thanks

Re: VMC3030 Motion detection stopped working and can't be disabled

manfredz — Mon, 08 May 2017 10:08:04 GMT

if you disarm the camera you can still live view but motion detection will not start recording.