topic Re: Battery drained from my device within a week-(defective device) in Arlo

Battery drained from my device within a week-(defective device)

Estudios — Thu, 04 May 2017 17:01:16 GMT

I just bought these cameras a little over a month ago and one of them the batteries keep draining within a week.

I feel I have a defective device: I am trying to get a hold of arlo support so they can give me a new device.

Does anyone have their direct phone number?

Re: Battery drained from my device within a week-(defective device)

jguerdat — Thu, 04 May 2017 17:11:31 GMT

Use the Contact Support link at the bottom here. Several choices for contact, including phone.

Re: Battery drained from my device within a week-(defective device)

jguerdat — Thu, 04 May 2017 17:11:40 GMT

Re: Battery drained from my device within a week-(defective device)

TomMac — Thu, 04 May 2017 17:12:59 GMT

United States contact information:

(408)-638-3750

But i would try this first as they will prob ask you to...

take one of the working units and swap the location with the troubled one... then see if the issue is location or if the problem follws camera, the camera

Re: Battery drained from my device within a week-(defective device)

Estudios — Fri, 05 May 2017 01:22:50 GMT

Thank you, I will try this.

Re: Battery drained from my device within a week-(defective device)

JamesC — Fri, 05 May 2017 17:37:18 GMT

Estudios,

Adding to TomMac's comment above, you' will also want to keep camera usage in mind. The batteries in your Arlo Pro Wire-Free or Arlo Wire-Free camera last for about four to six months with normal usage, which is about five minutes of recordings a day.

How can I extend my Arlo Wire-Free, Arlo Pro Wire-Free, or Arlo Go camera’s battery life?

JamesC