topic Re: Arlo wireless cameras have lost all range only works when passing withing 3 feet in Arlo

Arlo wireless cameras have lost all range only works when passing withing 3 feet

cumekyad1 — Tue, 02 May 2017 18:51:01 GMT

HW Version - H7

Firmware - 1.2.10342

The range contiunes to get shorter and shorter, only about 3 feet now. Reset cameras, new batteries - no difference. When doing the motion test they work great and show a good distance, but once the test funciton is no longer on, the range is lost. Currenty have tryed on 50%, 75% and 100% sensitivity with the results being the same for all levels.

Thanks,

Re: Arlo wireless cameras have lost all range only works when passing withing 3 feet

jguerdat — Wed, 03 May 2017 13:47:16 GMT

Open a case with support using the Contact Support link at the bottom.

Re: Arlo wireless cameras have lost all range only works when passing withing 3 feet

JamesC — Wed, 03 May 2017 17:08:27 GMT

cumekyad1,

Consider (temporarily) testing the camera in a different location to further isolate the issue. Do you see the same results?

JamesC

Re: Arlo wireless cameras have lost all range only works when passing withing 3 feet

cumekyad1 — Wed, 03 May 2017 23:39:36 GMT

tryed that and in multiple light settings - IR and in daylight. Same results. It's just like the sensors go bad after a year or two.

Re: Arlo wireless cameras have lost all range only works when passing withing 3 feet

jguerdat — Thu, 04 May 2017 00:53:24 GMT

If all the cameras are doing this, it's an issue with the base or interference with the WiFi connection between the base and cameras due to a 2.4GHz wireless device near the base.

Re: Arlo wireless cameras have lost all range only works when passing withing 3 feet

Timz717 — Thu, 04 May 2017 01:48:59 GMT

Jguerdat: can you elaborate about interference with the wifi connection please.

Do you mean move the base station farther than the wifi router?

Re: Arlo wireless cameras have lost all range only works when passing withing 3 feet

jguerdat — Thu, 04 May 2017 12:01:35 GMT

While some users have reported that moving the base further from the base has helped resolve issues and is a worthwhile adventure for testing (use a long Ethernet cable or a WiFi extender with an Ethernet port), what I meant is that various wireless devices also use the 2.4GHz band and can interfere with the WiFi signal between the base and cameras. These devices can be other WiFi routers, cordless phones, microwave ovens, etc., etc. Do you have any wireless devices near your base?

Re: Arlo wireless cameras have lost all range only works when passing withing 3 feet

Timz717 — Thu, 04 May 2017 12:54:56 GMT

I recently moved one of my routers in the other room. About 20 ft away with 2 walls in between the router and the netgear base station.

But prior to this move, the router was in a room directly above the netgear base station. The distance is about 18 ft with 1 flooring in between.

Re: Arlo wireless cameras have lost all range only works when passing withing 3 feet

jguerdat — Thu, 04 May 2017 17:06:43 GMT

I suppose you could try plugging the base into your other router.

Re: Arlo wireless cameras have lost all range only works when passing withing 3 feet

Timz717 — Thu, 04 May 2017 17:33:44 GMT

I tried that but it seem that the reaction of the base station is alot slower when its connected to that router. I was having trouble loading even live feed from any of the cameras.

I think the base station was designed to be connected directly to the main router. Which is cumbersome.

I'll try and move the router further see if it will work, or switch off the 2.4 ghz band and see if the cameras would respond faster.

Re: Arlo wireless cameras have lost all range only works when passing withing 3 feet

jguerdat — Thu, 04 May 2017 21:30:54 GMT

The use of a secondary router shouldn't make a difference unless there's a communication issue between devices. Do you really need the second router? Perhaps newer solution like the Orbi would be useful. Tommac can give you details.

Re: Arlo wireless cameras have lost all range only works when passing withing 3 feet

Timz717 — Thu, 04 May 2017 23:51:19 GMT

Orbi?

Unfortunately i need a second router in my home to get a wifi signal throughout the house.

*update about having the 2nd router location. It seems that's not the cause because i disconnected and powered off the router, and yet the problem persists.

Could it be the channels?

Re: Arlo wireless cameras have lost all range only works when passing withing 3 feet

jguerdat — Fri, 05 May 2017 12:33:25 GMT

Timz717 wrote:
Orbi?

http://www.netgear.com/home/products/networking/orbi/?cid=us-orbi-srch&utm_source=search&utm_medium=cpc&utm_campaign=q217-us-orbi-search&gclid=Cj0KEQjwxbDIBRCL99Wls-nLicoBEiQAWroh6hiaVUpqf5aDZha7DZIcjqCSkHU2bhi6a9-wSvf0oo0aAmNd8P8HAQ

*update about having the 2nd router location. It seems that's not the cause because i disconnected and powered off the router, and yet the problem persists.

Could it be the channels?

Possible but, since it's happening to all cameras and getting worse, I'd have to surmise the base radio is having an issue. Only an open case with support will get this fixed.

Re: Arlo wireless cameras have lost all range only works when passing withing 3 feet

Timz717 — Tue, 09 May 2017 11:34:44 GMT

just to give you an update. I resolved my issues by taking everything into account.

I changed the router channel, reset all the cameras (including the rules), moved the location of the base router a few feet away. Then started working again..

Thank you for your help