topic Re: Cant register in Arlo

Cant register

Sgcharles85 — Wed, 03 May 2017 00:16:38 GMT

Im having troubles registering. Everytime i get to the terms and agreement page it says my session expired and to start all over. This is not a good start at all

Re: Cant register

MarsVoltron — Wed, 03 May 2017 00:42:38 GMT

I also am having the exact same issue. I know exactly how you feel.

Re: Cant register

JC73 — Wed, 03 May 2017 00:46:45 GMT

Same problem... I was becoming crazy resetting my unit

Re: Cant register

MarsVoltron — Wed, 03 May 2017 00:47:43 GMT

Just read that they are having an outage causing the sign up issues. Hopefully they get it resolved soon.

Re: Cant register

TomMac — Wed, 03 May 2017 00:48:50 GMT

Another user mentioned he was on with a tech...tech mentioned an issue on their end, they are working on it

Re: Cant register

Dtnr8b — Wed, 03 May 2017 00:58:42 GMT

Did you ever get a fix for your problem?

Re: Cant register

MarsVoltron — Wed, 03 May 2017 01:00:41 GMT

I have not yet. Just waiting till they hopefully fix everything on their end. Apparently they're having issues causing the sign in issue

Re: Cant register

Dtnr8b — Wed, 03 May 2017 01:03:56 GMT

Thanks. Frustrating

Re: Cant register

deadringer — Wed, 03 May 2017 01:04:45 GMT

I'm having the same exact issue, glad it's a problem on their end. I was about ready to return the thing. Just bought the 4 cam Pro system today. Not a great start...

Re: Cant register

Puffzotty — Wed, 03 May 2017 03:51:11 GMT

Have they resolve this issue yet? Ive been trying to register for hours and still no luck.

Re: Cant register

TomMac — Wed, 03 May 2017 11:19:12 GMT

UPDATE COMPLETED: Tue 2nd of May, Arlo team is performing an emergency update to the cloud

[ Edited ]

‎2017-05-02 11:03 PM - edited ‎2017-05-03 12:45 AM

Dear Arlo customer,

On Tue 2nd of May, Arlo team is performing an emergency update to the cloud from 9PM to 9:15PM Pacific Time. Arlo users may not be able to log into the Arlo apps or the web portal during this 15 min update. But rest assured the cameras will continue to function as expected during this update and your recordings will be updated to the cloud as expected.

After the update is complete, you will be able to login and access all your camera activity as usual. We apologize for this inconvenience, and appreciate your patience and understanding.

UPDATE - May 2nd at 9:20 PM PDT

The update to the Arlo cloud has been completed with minimal down time. Users that may have attempted to log into the Arlo app or web portal during that time may have seen an error of "Incorrect Username or password". You should no longer encounter this issue now that the update is complete.

If you are still experiencing unexpected behavior with logging into Arlo please let us know at Arlo Support.

Thank You,

Arlo Team