topic Arlo sends notifications, but won't record in Arlo

Arlo sends notifications, but won't record

sandm — Wed, 03 May 2017 00:54:27 GMT

Received notifications MULTIPLE Times via APP on Smart Phone from one camera. No recordings from ANY of the three. Set in Away Mode. Rules on ALL cameras say RECORD VIDEO ON MOTION. Nothing records. This has been going on for TWO days. Library shows NO RECORDINGS.

One Camera on TEST mode, blinks to show that it sees me, but only when I'm right on top of it which doesn't help since I have it "zoomed to a different area". Both my husband and I left from the driveway this morning.. Our "live" feed shows that the vehicles were there yesterday. Today - no notifications that we left although the camera "live" shows that the cars are now gone. If it won't record that we left from the driveway even after re-arming it 30 minutes before we left, then what good is this system?

Seriously thinking about getting the Canary. Even though it requires power, at least it works well (personal experience on someone elses account) and has audio.

Why is this system not working? For the price, it should be working EACH AND EVERY TIME. It used to work OK, but now all it does is send me notifications that "motion is detected".

Re: Arlo sends notifications, but won't record

steve_t — Wed, 03 May 2017 03:45:35 GMT

What are your firmware versions for base and cameras?
What are your up and down speeds on speedtest.net?

Re: Arlo sends notifications, but won't record

sandm — Wed, 03 May 2017 04:30:27 GMT

1.2.2688 There is no "UPDATE Firmware" option

Hardware VMC3030

Speed is AT&T Snail pace. Can't afford to upgrade to fiberoptics. It has slowed down significantly in the past year. We have only two options...AT&T or Spectrum (Charter) and they can't guarantee any faster speed because of our location on a hillside of sorts. Any other recommendations (besides getting new wi-fi)?

Ping 54 MS Download 1.32 Mbps Upload 0.27 Mpbs

Re: Arlo sends notifications, but won't record

steve_t — Wed, 03 May 2017 05:34:55 GMT

Netgear do specify a minimum 1Mbps upload speed. I think you'll struggle with such slow speeds for a cloud based system

Re: Arlo sends notifications, but won't record

Gapgrin — Wed, 03 May 2017 07:36:06 GMT

There was a system update tonight, maybe they had to address a bug because I was having the same thing happen today as was someone I know. Usually it's very reliable.