topic Re: Arlo HD camera security system administration access Features in Arlo

Arlo HD camera security system administration access Features

wiccawillow — Tue, 02 May 2017 17:38:16 GMT

"Access to additional features like mode selection, manual recording, sharing and deleting videos."

I GRANTED another user FULL ADMINISTRATOR ACCESS:
Settings: Grant Access: (Selected User):Allow Access Rights - Radio Button to Green/Right, indicating FULL ACCESS TO {Access to additional features like mode selection, manual recording, sharing and deleting videos}

But when logging into the USERS ACCOUNT, IT DOES NOT allow her to access the cameras, NO FEATURES are available

NO MODE

NO SETTINGS

NO MANUAL RECORDING

NOTHING Under the ARMED Camera is accessable, the arrow is not visible to click on...

WHY & HELP

I also notice that you cannot see on the DEVICE page The battery Life, Strength Signal or Motion Icon

Re: Arlo HD camera security system administration access Features

TomMac — Tue, 02 May 2017 18:40:56 GMT

After granting access, did you assign the cameras to that person ( it's on a per camera basis )

Re: Arlo HD camera security system administration access Features

wiccawillow — Tue, 02 May 2017 18:53:52 GMT

If you mean by placing a check mark to the right of each camera on my list for granted access YES.

or is there another area I need to select the cameras to give permission?

Re: Arlo HD camera security system administration access Features

jguerdat — Wed, 03 May 2017 14:10:41 GMT

It's all in Grant Access. You might want to try turning off the additional privileges, save and then back on and save. Maybe something just didn't get saved properly. A power cycle of the base may help, too.

Re: Arlo HD camera security system administration access Features

wiccawillow — Wed, 03 May 2017 14:27:29 GMT

I Have tried everything, Recycling the Base Station, adding & removing privledges and nothing is allowing either one of us, to being able to share access each others MODES.

I have access to hers and she to mine, neither can access camera settings only view, download and delete, but cannot access MODE to make changes to motion or time recording. We cannot see each others battery, wifi signal or motion man.

Thanks for trying to help, I would like to know if others can see granted access MODE on the shared camera?

Re: Arlo HD camera security system administration access Features

JamesC — Thu, 04 May 2017 20:04:05 GMT

wiccawillow,

As long as "Allow Access Rights" is enabled and the desired cameras are toggled for sharing, the user should have access to the following: How do I edit my friend’s privileges in my Arlo account?

I have tested this and did not see any issues. Consider deleting the shared user and go through the Grant Access process again.

JamesC

Re: Arlo HD camera security system administration access Features

wiccawillow — Fri, 12 May 2017 17:16:55 GMT

NOTHING SUGGESTED SO FAR has worked:

I have RESET, Deleted, RE-Booted and still I CANNOT access FRIENDS Camera MODE to make adjustments.

IS MY SYSTEM BROKEN.

I can see the videos and delete them, BUT CANNOT SEE the BATTERY, MOTION MAN or Adjust the Motion or Video times

WHY?

FRUSTRATED!

Chris

Re: Arlo HD camera security system administration access Features

manfredz — Fri, 12 May 2017 20:54:39 GMT

i've had that on occasion. one or another of using a different bowser, rebooting my pc and rebooting my base station have always helped

Re: Arlo HD camera security system administration access Features

JamesC — Mon, 15 May 2017 16:36:57 GMT

wiccawillow,

Do you get the same behavior if you try accessing from a different browser?

JamesC