topic Re: Why is my camera showing sepia toned images / videos in Arlo

Why is my camera showing sepia toned images / videos

jtonra — Sun, 30 Apr 2017 23:34:39 GMT

My camera has been showing it's video in a sort of "sepia toned" display for the last several days. It had done this before sporadically but always "reset" to normal after a few hours. However this time it seems stuck in this bad condition. I have tried resetting the base station as well as hard booting the camera by removing the batteries. Is this a defective camera? Here's an example image:

Re: Why is my camera showing sepia toned images / videos

steve_t — Mon, 01 May 2017 18:46:22 GMT

Can't see the image til the admins authorise it but you'll see a number of threads where the Arlo cameras get stuck showing a pink-ish colored video. This is a defect and hopefully the camera is still under warranty and can be exchanged

Re: Why is my camera showing sepia toned images / videos

jtonra — Mon, 01 May 2017 00:52:56 GMT

Yes, "pinkish" definitely describes the problem. How do I engage Netgear for warranty support?

Re: Why is my camera showing sepia toned images / videos

steve_t — Mon, 01 May 2017 03:29:38 GMT

jtonra wrote:
Yes, "pinkish" definitely describes the problem. How do I engage Netgear for warranty support?

Down the bottom of this page is a "Contact Support" button. Alternatively, you should be able to take the camera back to where you bought it from