topic Re: How do I upgrade my account in Arlo

How do I upgrade my account

BrendaBenter — Sun, 12 Feb 2017 01:13:56 GMT

I am trying to upgrade my account to Premium but it won't let me.

Re: How do I upgrade my account

jguerdat — Sun, 12 Feb 2017 14:16:04 GMT

Might be a server issue. Use the Contact Support link at the bottom here and use one of the methods to get help.

Re: How do I upgrade my account

BrendaBenter — Sun, 12 Feb 2017 17:43:17 GMT

Thanks... tried everything they recommended... 10 times. I guess I am only allowed to have 5 cameras...I had the same problem with the original sync... kept getting an error message "try again later"

... unfortunate to find that a server for a security company is always down... raises serious concerns...

I wonder if the server will be down when someone is breaking into my home or my car... so disappointing

Re: How do I upgrade my account

JamesC — Mon, 13 Feb 2017 16:42:32 GMT

BrendaBanter,

What client (app or web browser) are you using that is showing this error message? Do you see it on both clients?

JamesC

Re: How do I upgrade my account

bowmaster10pt — Thu, 27 Apr 2017 17:36:57 GMT

Trying to upgrade myself from basic to premier what's the deal that you have a regular pushbutton

Re: How do I upgrade my account

bowmaster10pt — Thu, 27 Apr 2017 17:38:05 GMT

I push the settings button but it won't let me do anything after that because it shows on the basic customer there's no upgrade button

Re: How do I upgrade my account

bowmaster10pt — Thu, 27 Apr 2017 17:40:41 GMT

Also how long does it take to get a response on this website chat isn't there a phone number we can call

Re: How do I upgrade my account

manfredz — Thu, 27 Apr 2017 18:04:12 GMT

1. this forum is meant for users helping users. Ways of contacting support are at bottom of page.

You should be able to upgrade your subscription by using your web browser, log into your account, go into settings and subscription.

Re: How do I upgrade my account

jguerdat — Thu, 27 Apr 2017 21:15:12 GMT

What country are you from? Not all countries have additional plans available. There's an FAQ that shows the countries that do.

Re: How do I upgrade my account

bowmaster10pt — Fri, 28 Apr 2017 00:37:31 GMT

Usa

Re: How do I upgrade my account

bowmaster10pt — Fri, 28 Apr 2017 15:08:21 GMT

I really need someone to call me because I'm really lost with this

Re: How do I upgrade my account

manfredz — Fri, 28 Apr 2017 01:58:33 GMT

Since this is a user forum, don't think you'll find anyone prepared to phone you.

Which browser are you using on your PC? HAve you tried using a different browser?

Have you tried restarting your base station to see if you can then have the upgrade option?

Re: How do I upgrade my account

JamesC — Fri, 28 Apr 2017 18:01:12 GMT

bowmaster10pt,

It sounds like you might be using iOS which could be why you are experiencing this issue. Subscription upgrades cannot be done through iOS currently. Log in to your Arlo account on the web client here: https://arlo.netgear.com/#/login

You'll find subscription options here: Settings > Subscription > Upgrade Now

JamesC