topic Re: Camera has stopped working in Arlo

Camera has stopped working

meatwagon — Mon, 26 Sep 2016 22:27:23 GMT

One of my cameras have stopped working. I have replaced the batteries several times. The blue light on the camera turns on for about 5 seconds when you close the battery door but after that there is no response from the camera.

Thanks for the help in advance.

Re: Camera has stopped working

ChristineT — Mon, 09 Mar 2015 23:13:24 GMT

Good afternoon meatwagon,

I am interested to learn more about the issue you are facing with one of your cameras. In reviewing our most recent data center log it appears one of your cameras need a firmware update. You may want to try and swap the batteries from the working camera.

Once you have replaced the batteries and closed the battery door observe the front of the camera to see if you still get the blue LED to illuminate for approximately 5 seconds. If so, please continue to observe the camera as it should display an alternating blue and amber blinking LED cycle. This is an indication that the firmware is updating. This process should NOT be interrupted by opening the battery door or the camera may become inoperable.

If the the camera has become inoperable please let me know and we can open a support case for you and initiate the RMA process.

I look forward to you next update.

Best Regards,

Christine

Arlo Team

Re: Camera has stopped working

meatwagon — Mon, 09 Mar 2015 23:33:32 GMT

Not seeing any activity from the camera (Camera #1) other than the blue LED for 5 seconds after initial power up/ battery door close. Watched the camera for a couple of minutes and there was no LED activity.

On the camera portal access screen, it's showing the camera as 'offline'.

I just replaced the batteries in Camera #2 and it acted as you noted, the blue and amber lights alternated until the camera updated the firmware and it's working fine.

Camera #1 looks to be dead in the water. Perhaps the camera attempted to update the firmware and the batteries died in the process?

Thanks again for your assistance.

Meatwagon

Re: Camera has stopped working

meatwagon — Fri, 13 Mar 2015 00:23:41 GMT

Any help on resolving this issue for me is much appreciated!

Meatwagon

Re: Camera has stopped working

Honda — Sun, 29 Nov 2015 17:03:42 GMT

I have the same problem

Re: Camera has stopped working

jguerdat — Sun, 29 Nov 2015 21:50:58 GMT

Use the Support link above and place a trouble ticket

Re: Camera has stopped working

Bjørndalen — Sun, 03 Jan 2016 14:23:06 GMT

Hi,

I got a blue light, but not any amber. New Batteries.

Re: Camera has stopped working

dansfast59 — Tue, 05 Jan 2016 04:30:24 GMT

I do think i open to ckeck battieswell it was firmware. what can i do

Re: Camera has stopped working

dansfast59 — Tue, 05 Jan 2016 04:38:47 GMT

need rma process

Re: Camera has stopped working

jguerdat — Tue, 05 Jan 2016 14:34:11 GMT

Use the Support link at the top of these pages. You have to create a trouble ticket to get an RMA.

Re: Camera has stopped working

dansfast59 — Wed, 06 Jan 2016 02:15:11 GMT

How do I do that

Re: Camera has stopped working

dansfast59 — Wed, 06 Jan 2016 02:20:18 GMT

How do I create a trouble ticket to get an RMA

Re: Camera has stopped working

jguerdat — Wed, 06 Jan 2016 13:37:00 GMT

See the Support link at the top of the page? Click it and then on the contact support link in that page. Not hard.

Re: Camera has stopped working

dansfast59 — Wed, 06 Jan 2016 20:45:15 GMT

Need to open a support case for me and initiate the RMA process thanks

Re: Camera has stopped working

dansfast59 — Wed, 06 Jan 2016 20:47:18 GMT

Iget all lights but it's not doing anything after that it just keeps showing red light s

Re: Camera has stopped working

JamesC — Wed, 06 Jan 2016 22:45:08 GMT

dansfast59,

Are you seeing a flashing amber light on the camera? This could be an indicator of dead batteries.

JamesC

Re: Camera has stopped working

dansfast59 — Thu, 07 Jan 2016 04:51:03 GMT

no batties r good i will try and change them see what hap, thanks

Re: Camera has stopped working

dansfast59 — Sat, 09 Jan 2016 06:01:15 GMT

can someone help me get this cam going again i have tryed everything that i have seen i even rebot the cam,reset, new batties. it was good when i got cam i think i open it when it was film.

Re: Camera has stopped working

jguerdat — Sat, 09 Jan 2016 13:52:20 GMT

Create a trouble ticket. The camera may simply be bad.

Re: Camera has stopped working

meatwagon — Tue, 02 Feb 2016 00:54:22 GMT

@dansfast59

You need to create your own trouble ticket with the Arlo team. They will set you up with an RMA so you can return the defective camera. Once they confirm receipt of the camera, they will ship you a replacement.

If you don't want to wait for them to send you a replacement camera, you can pay an additional shipping charge (I believe it was around $16) and they will ship you a camera. Once you receive the new one you return ship the faulty camera in the box they provide.

Pretty easy process.

meatwagon