topic Not saving to cloud in Arlo

Not saving to cloud

kellygang — Thu, 27 Apr 2017 20:41:12 GMT

My cameras are live streaming but not detecting motion or saving to cloud. Arlo

Re: Not saving to cloud

jguerdat — Thu, 27 Apr 2017 21:21:36 GMT

Use the Mode tab, click on your base and verify that the Armed mode is selected. Then check the running men in the Devices tab. They should be black, not gray. Black is armed, gray is disarmed.

Re: Not saving to cloud

JamesC — Fri, 28 Apr 2017 18:13:41 GMT

kellygang,

Adding to the comment above, this could also be due to outdated firmware. Check your firmware by navigating to Settings > My Devices > select desired Device > Device Info > Firmware.

You can then compare your firmware versions to current versions found here: Firmware Release Notes

JamesC