topic Re: False Alerts when checking the app in Arlo

False Alerts when checking the app

armoredsaint — Mon, 24 Apr 2017 13:20:09 GMT

This has been happening for about 6 months or so, finally got annoyed by it. Whenever I log into the app on my iPhone 6+ (everything is up to date), I would get an alert instantly on one of my cameras about 50% of the time.

Can someone help, is this a glitch? I have restarted the Arlo receiver etc...it happens when I'm on my ipad also or desktop browser.

Re: False Alerts when checking the app

TomMac — Mon, 24 Apr 2017 17:44:05 GMT

I see that every now and then when arming my cameras... I get a false trigger 20 secs after arming.

And your not the only one in the past.

I trackedmy issue down to what I think is running nested rules ( a sense, b record / b sense , a record , etc ).... Are you running any like this?

Either way , put in a trouble report to Netgear and see what they come up with.

IF not, you could alway totally remove the camera( SETTINGS>REMOVE DEVICE ) then bring it back as new and that may fix it ( also swap with another to see if the issue follows the camera or not.)

Re: False Alerts when checking the app

armoredsaint — Tue, 25 Apr 2017 00:03:24 GMT

TomMac wrote:
I see that every now and then when arming my cameras... I get a false trigger 20 secs after arming.
And your not the only one in the past.

I trackedmy issue down to what I think is running nested rules ( a sense, b record / b sense , a record , etc ).... Are you running any like this?

Either way , put in a trouble report to Netgear and see what they come up with.

IF not, you could alway totally remove the camera( SETTINGS>REMOVE DEVICE ) then bring it back as new and that may fix it ( also swap with another to see if the issue follows the camera or not.)

i was curious to what you meant by nested rules? i guess i can try removing and re-connecting them again.

Re: False Alerts when checking the app

armoredsaint — Tue, 25 Apr 2017 00:06:10 GMT

found a thread with the same issue and no resolution as usually from netgear...

https://community.netgear.com/t5/Arlo-Pro/Using-the-App-False-Reports/m-p/1203637#U1203637

Re: False Alerts when checking the app

armoredsaint — Mon, 21 Aug 2017 13:11:06 GMT

still nothing from the mods here? it's really annoying, somedays i get 3 false positives within 5 seconds of opening my iphone app...

Re: False Alerts when checking the app

JamesC — Fri, 25 Aug 2017 18:22:49 GMT

armoredsaint,

I've not been able to reproduce this issue. Some users who have experienced this have confirmed a base station reboot (using the on-off button) resolves the issue. Have you tried a reboot?

JamesC

Re: False Alerts when checking the app

texbeau — Sun, 08 Oct 2017 16:16:49 GMT

That does not resolve the issue for me. I have rebooted my base station numerous times with both the power button and unplugging it. I still get false alerts when I log into the app on any computer and on my iPhone and on my Galaxy Android device.

Re: False Alerts when checking the app

JamesC — Tue, 10 Oct 2017 17:23:37 GMT

texbeau,

Is it the same camera that causes this behavior? Consider removing and resyncing the camera that is triggering when you log in. Do you still experience the same behavior?

JamesC