topic Re: Battery Level still shows 0 after replacement. in Arlo

Battery Level still shows 0 after replacement.

DebraJo — Thu, 08 Dec 2016 18:04:29 GMT

App said, batteries low. I replaced. Camera is hooked up to base. I have open and closed battery doors. I have refreshed. I have turn on and off base. Camera does not show live and the battery level still reads zero. please help before I throw it away... (aggravated)

Re: Battery Level still shows 0 after replacement.

jcwrks — Thu, 08 Dec 2016 18:42:41 GMT

Does cam show live if you connect the cam to the wall charger?

Re: Battery Level still shows 0 after replacement.

jguerdat — Thu, 08 Dec 2016 20:57:25 GMT

That's assuming the the camera is a Pro. It would seem that this is the original camera.

Why throw it away when all you need to do is open a case with support in case it's just bad hardware?

Re: Battery Level still shows 0 after replacement.

Sharonshine65 — Sun, 23 Apr 2017 17:27:45 GMT

I am experiencing the same thing. How was your issue resolved?

Re: Battery Level still shows 0 after replacement.

manfredz — Sun, 23 Apr 2017 18:58:39 GMT

If we're talking about Arlo and not Arli Pro here are some possibilities:

1 Replacement batteries are duds. Easily checked if you have another cam

2. Replacement batteries not in right or not making a good contact, such as bottom springs stuck down.

3. If Panasonic batteries, the plastic covering hasn't been removed and is covering the contacts.