topic Re: Base Station fail to provision in Arlo

Base Station fail to provision

angjag — Mon, 26 Sep 2016 11:07:15 GMT

Trying to reprovision rhe arlo base station and it keeps falling: message unable to connect to the internet:
History: Provision base station and camera worked fine. Deleted devices from the arlo accoun. Moved system to another location , going thru the setup , fails on the base station discovery step

Help!

Re: Base Station fail to provision

jguerdat — Mon, 26 Sep 2016 11:12:07 GMT

Is the Internet LED on the base green? If not, there's your problem. Off means no connection to your router, amber means it's connected to the router but no connection to the Internet, perhaps due to a router setting.

Re: Base Station fail to provision

angjag — Mon, 26 Sep 2016 11:32:00 GMT

base station LED lights are green ; moreover I am able to see the base station when connected to the router application

Re: Base Station fail to provision

jguerdat — Mon, 26 Sep 2016 22:53:44 GMT

try resetting the base by pressing the reset button until the LEDs flash amber. When the base has rebooted with green LEDs for power and Internet use the Add Device button on the Cameras tab to add the base and then sync the cameras.