topic Re: New account in Arlo

New account

PieterWH — Mon, 24 Apr 2017 15:39:46 GMT

Hello, just bought the Arlo Netgear. I can't fill in the form where I have fill in the serialnumber. What is going wrong???

Piet

Netherlands.

Re: New account

DaneA — Sun, 05 Jul 2015 11:15:46 GMT

Hi PieterWH,

The Arlo serial number should automatically be discovered and populate in the "Base Station Serial Number" field. Kindly make sure you are registering the Arlo system while connected to the same LAN network as the base station. Check this link: How do I enter the Arlo Serial Number?

Kindly answer the questions I have summarize below:

1. What device are you using in registering the Arlo system? Is it an Android or iOS device?

2. Do you have a wired or wireless router?

3. Is your Arlo base station connected directly to your router?

Regards,

DaneA

Arlo Team

Re: New account

doraemon — Tue, 07 Jul 2015 23:22:46 GMT

hi,

When connecting your Arlo, it is mandatory that the device you use to configure your Arlo should be connected to the network of your router. If you use your phone/ipad/laptop, make sure that it's connected to the wireless network that your router is broadcasting.

Re: New account

Martymar8 — Tue, 18 Apr 2017 17:04:35 GMT

Re: New account

Martymar8 — Tue, 18 Apr 2017 17:06:28 GMT

I want to renew my account for 7 cameras. It says "go to account settings and click on renew" there is no "renew" in my account settings. Just "account" and it says "basic" everything is grayed out.

Re: New account

JamesC — Wed, 19 Apr 2017 21:46:44 GMT

Martymar8,

Take a look here for instructions on changing subscriptions: How do I change or cancel my Arlo subscription plan?

Note: This will need to be done using the web client or an Android device.

JamesC