topic Re: MOTION RECORDINGS NOT IN LIBRARY in Arlo

MOTION RECORDINGS NOT IN LIBRARY

ArloBirdCamera — Wed, 19 Apr 2017 17:24:46 GMT

Manual recordings go into the Library, MOTION RECORDINGS DO NOT

YES: It's armed, filters are set to show all, I get motion notifications, I get notification emails, and yes it's actually recording, I can watch the recordings on the temporary shared link in the email notifcations, which would be fine if I could download and save the videos from there, but you can't.

I uninstalled and reinstalled the app and it's updated.

Restarted and re-synced everything multiple times. No settings were changed, just one day motion recordings stopped going into the Library.

Why are motion recordings not entering my Library?

Re: MOTION RECORDINGS NOT IN LIBRARY

TomMac — Wed, 19 Apr 2017 17:28:55 GMT

you don't mention ios or android and what version / device

Re: MOTION RECORDINGS NOT IN LIBRARY

ArloBirdCamera — Wed, 19 Apr 2017 18:56:31 GMT

iPhone 5s iOS 10.3.1

Base Station VMB3000 with Arlo Cameras VMC3030

Motion recordings won't appear in Library logging in on Firefox 48.0.2 either

Re: MOTION RECORDINGS NOT IN LIBRARY

TomMac — Wed, 19 Apr 2017 19:56:05 GMT

First thing is to just power reboot the base ( power button or unplug ) then test again

Also check the base/cameras SW version..( found in settings/device/info).

Arlo base is 1.8.8.0-11528

cam is 1.2.10342

Re: MOTION RECORDINGS NOT IN LIBRARY

ArloBirdCamera — Wed, 19 Apr 2017 20:38:16 GMT

Powered off/on, re-started, and re-synced for two weeks, that's why I'm here, doesn't work

You have listed the correct updated Firmware versions for my Base Station and Cameras

Hardware version for Base Station is VMB3010r2

Hardware version for all Cameras is H7

Re: MOTION RECORDINGS NOT IN LIBRARY

JamesC — Fri, 21 Apr 2017 20:37:05 GMT

ArloBirdCamera,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC