topic Re: New Arlo cameras issue with live streaming/cameras offline in Arlo

New Arlo cameras issue with live streaming/cameras offline

Kingoftheblues — Thu, 13 Apr 2017 17:16:21 GMT

I have had my Arlo cameras for approximately one month and have had to deal with a long list of annoying messages when trying to go live such as getting status, please wait, unable to play try again and then the constant buffering but it gets even better.
Twice this week all of my cameras were offline, I was able to get back online by unplugging to base station then plug it back in.
I hope someone can help me with my problem because so far these cameras have been worthless

Re: New Arlo cameras issue with live streaming/cameras offline

steve_t — Thu, 13 Apr 2017 17:16:34 GMT

Are you wanting to never have to wait, never have video buffering etc?

Re: New Arlo cameras issue with live streaming/cameras offline

TomMac — Thu, 13 Apr 2017 17:16:47 GMT

Kingoftheblues wrote:
I have had my Arlo cameras for approximately one month and have had to deal with a long list of annoying messages when trying to go live such as getting status, please wait, unable to play try again and then the constant buffering but it gets even better.

Is it possible your data thru-put is slow? Have you tested it with Speedtest?

Constant buffering is a sign of low data rate.

Re: New Arlo cameras issue with live streaming/cameras offline

Kingoftheblues — Thu, 13 Apr 2017 17:17:00 GMT

Thanks for your response buffering is not my main concern my main concern is being away from home and getting a message that your cameras are offline

Re: New Arlo cameras issue with live streaming/cameras offline

JamesC — Thu, 13 Apr 2017 17:19:11 GMT

Kingoftheblues,

Cameras dropping offline could be due to poor connection (WiFi interference or range). Where are the cameras located? Do you see the same behavior if the cameras are brought close to the base station?

As TomMac suggests above, who is your ISP and what are your download/upload speeds?

JamesC

Re: New Arlo cameras issue with live streaming/cameras offline

Kingoftheblues — Thu, 13 Apr 2017 18:15:41 GMT

Problem solved thanks for the replies I got in touch with Comcast and increased my internet speed

Re: New Arlo cameras issue with live streaming/cameras offline

Greg88 — Wed, 19 Apr 2017 09:08:30 GMT

I'm having the same problem again. When I launch the arlo app on my android tablet each of cameras displays "buffering" then after a minute or two the cameras displays "offline" or "disconnected try again later". Its frustrating because it works fine for several days then suddenly for no easily apparent reason the cameras stop working/disconnected. I power down the tablet, turn it back on and restart the arlo app but the problem persists. My Wifi connection is confirmed because my browser and email both work fine. If I run the arlo app on my android phone everything works fine. This same problem happened less than a week ago, then suddenly everything started working again. It's getting very frustrating because i cant rely on arlo for home security. Please advise. Thank you.

Re: New Arlo cameras issue with live streaming/cameras offline

JamesC — Wed, 19 Apr 2017 15:19:22 GMT

Greg88,

If you experience this issue on the tablet but not your phone, this indicates a problem with the tablet. What is the model and what Android OS version is it running?

JamesC

Re: New Arlo cameras issue with live streaming/cameras offline

XPat — Thu, 27 Apr 2017 07:44:53 GMT

I have a similar issue with a Moto G 3rd gen running
Android 6.0.1.
The offline status message is frequent. At this stage it is now a surprise when it connects. The problem has occured only within the last few months.
I have to use my wife's phone running Moto G 2rd gen Android 5.1 to activate the cameras.
Pat.

Re: New Arlo cameras issue with live streaming/cameras offline

JamesC — Fri, 12 May 2017 22:26:00 GMT

There is a new Android app update available (2.4.0) for download through the Play Store. Please download the latest update and let me know if you still experience this issue.

JamesC