topic Re: "not connected to the internet" message wont clear, time to fix in Arlo

"not connected to the internet" message wont clear, time to fix

JimAltman — Sun, 16 Apr 2017 19:36:53 GMT

The android app has, for a long itme now, periodically posted a notification that "you are not connected to the internet, please check." Yes, i am connected to the internet, yes the app is working fine. The notification does not go away, it cannot be dismissed, the only way to get rid of it is to force stop the app.

There are other posts on this problem, including my me.

Its been long enough this should have been fixed by now.

Someone please tell them to fix this.

Please.

Re: "not connected to the internet" message wont clear, time to fix

JamesC — Tue, 18 Apr 2017 15:26:14 GMT

This issue is currently being investigated by the engineering team. I will provide an update when I have more information.

JamesC

Re: "not connected to the internet" message wont clear, time to fix

saralia — Wed, 19 Apr 2017 12:59:22 GMT

I am also experiencing this issue. Is it the result of an update to the app, or might it be related to using the geofencing feature?

Re: "not connected to the internet" message wont clear, time to fix

Meko923 — Thu, 11 May 2017 16:15:37 GMT

I just started to use my Arlo Pros and DAY1 I've recieved this message a few times already. Very annoying that I have to keep restarting my phone or the app.

Currently only using one Pro camera and using geofencing. Is geofencing a suspected cause of this?

Re: "not connected to the internet" message wont clear, time to fix

Meko923 — Fri, 12 May 2017 14:33:03 GMT

Update:

Day2 not using geofencing and I have not once had the no internet notification.

Re: "not connected to the internet" message wont clear, time to fix

JamesC — Fri, 12 May 2017 22:28:06 GMT

There is a new Android app update available (2.4.0) for download through the Play Store. Please download the latest update and let me know if you still experience this issue.

JamesC

Re: "not connected to the internet" message wont clear, time to fix

JimAltman — Mon, 15 May 2017 10:55:14 GMT

Still happens, but the message is new. Tapping the notification fails to open the app, wont swipe to clear. There is in fact, an internet connection, the app is running fine, geofencing is active and realizes the phones are at home and in the proper mode.

Re: "not connected to the internet" message wont clear, time to fix

Meko923 — Wed, 17 May 2017 10:31:07 GMT

Yeah same here.

Geofencing doesn't work well with two people either...(probably something to bring up in a new post)

Re: "not connected to the internet" message wont clear, time to fix

JamesC — Wed, 17 May 2017 16:37:39 GMT

JimAltman,

Thank you for the screenshot and error description. I have forwarded this topic to engineering for further investigation.

JamesC

Re: "not connected to the internet" message wont clear, time to fix

Meko923 — Mon, 22 May 2017 20:38:37 GMT

Laatest update is terrible. The one prior seemed to work better.
Currently using 2.4.2-17124 on android 7

No internet push notification pops up never go away and come come back after restart of phone

I'm home and app shows such, but app sets away mode and s...

Meko923 — Tue, 23 May 2017 16:33:42 GMT

I'm home and app shows such, but app sets away mode and states "I'm out of zone"

Re: "not connected to the internet" message wont clear, time to fix

CGRaven — Wed, 24 May 2017 05:57:16 GMT

I gave up on this Months ago. For me it started when the phone was Idle for a while and went to sleep. Upon waking the phone back up, there was a non active, non removable notification on the taskbar that arlo needed an internet connection. Only way to get rid of the notification was reboot the phone. Good again until the phone was Idle for a while. 🙂
Support was no help and reminded me that geofencing was beta.

Re: "not connected to the internet" message wont clear, time to fix

Meko923 — Wed, 24 May 2017 13:31:04 GMT

Thanks CGRaven,

I'm not having an issue with the idling but the no internet connection push notification, yes.

Geofencing was one of the top reasons i picked this system. no where within the app or app store does it say anything is in beta. If something was in beta it should be properly identified and then i'd understand it being glitchy. Not telling end users is totaly dishonest and untrustworthly.

I'm actively researching other systems to replace arlo.

Re: "not connected to the internet" message wont clear, time to fix

JimAltman — Wed, 24 May 2017 13:52:59 GMT

These latest versions also seem to have trouble opening when the notification of motion detection is selected. Sometimes it just sits on the home screen until you hit the home button. Then it has trouble logging in. It would appear several bugs have been introduced in these latest versions dealing with selecting notifications. This has nothing (overtly) to do with geofencing or the internet connection.

Re: "not connected to the internet" message wont clear, time to fix

CGRaven — Wed, 24 May 2017 15:51:40 GMT

I guess geofencing is official now? It used to say beta right next to geofencing in the app "mode" section. Been a few weeks since I tried geofencing.Never noticed the beta note gone till now. Guess I'll try it again. Good luck with yours.

Re: "not connected to the internet" message wont clear, time to fix

CGRaven — Fri, 26 May 2017 17:03:24 GMT

Fail. Got the notification before the phone even went into sleep mode. That's worse than before. And geofencing switches between home and away just walking around the house.

Re: "not connected to the internet" message wont clear, time to fix

Barwon — Sun, 04 Jun 2017 23:31:49 GMT

New user here with same problem - Arlo notifications that will not clear from Android notification pane, and neither will tapping them transfer you to the App, as happens with all other app notifications. We have HTC 10 phones with Android 7.0 and latest Arlo app. Immature software.

Re: "not connected to the internet" message wont clear, time to fix

dsp — Wed, 05 Jul 2017 12:43:44 GMT

Support,

Any update on this issue? I'm running app version 2.4.4_17405, released on 6/29/17 and this has only gotten worse when Geofencing in on.

Re: "not connected to the internet" message wont clear, time to fix

Meko923 — Wed, 05 Jul 2017 13:41:47 GMT

Nope. Newest version and still happens. Get IFTT it works much better

Re: "not connected to the internet" message wont clear, time to fix

JimAltman — Wed, 05 Jul 2017 14:09:00 GMT

So, while this thread is only several months old, i have been complaining about this for well over a year. Why does netgear expect me buy more product when this issue simply goes unresolved? I am just sitting here, phone is connected to both wifi and lte. I am not moving. The message pops up.

Force stop. Restart program. Wash, rinse, repeat.

Time to fix.