topic Re: Motion detection activating but no video in Arlo

Motion detection activating but no video

max6spd — Mon, 17 Apr 2017 18:17:09 GMT

I repeatly get alerts that motion is detected and the libray will show there is a recording. However, when I go to the app there's nothing there. The live video works fine. What gives?

Re: Motion detection activating but no video

TomMac — Mon, 17 Apr 2017 18:38:43 GMT

Check the version of the base and cameras SW in settings>device... compare to this list..... https://community.netgear.com/t5/Firmware-Release-Notes/bd-p/arlo-release-notes

If not up to date this issue can occur

Re: Motion detection activating but no video

max6spd — Mon, 17 Apr 2017 18:54:34 GMT

They are up to date with the latest.

Re: Motion detection activating but no video

TomMac — Mon, 17 Apr 2017 19:04:21 GMT

Are you attempting to access via phone , tablet, web browser ?

The first thing I would do is reboot the base via the power button