topic Cloud storage is missing days of recording in Arlo

Cloud storage is missing days of recording

JoeM123 — Mon, 17 Apr 2017 14:40:46 GMT

The arlo cloud recording seems to be skipping days of recording. I don't have a subscription, just using the standard 5 days of cloud storage that comes with the camera. This started happening like 6 months ago or so. On the arlo web site or on the phone when i go to the library, i'll see two days of recordings, then nothing on the third day, then the forth and fifth days of recordings. Then it just repeats that. records one day, skips a day, then records a couple of more days.

Anyone else seeing this? The camera is working fine cuz i checked out the live feed serveral times on the days that it didn't actually save any of the recordings.

Joe

Re: Cloud storage is missing days of recording

manfredz — Mon, 17 Apr 2017 14:51:21 GMT

First, the free account keeps 7 days.

Since I have recordings every day, and no one has posted similar problems like yours, could it be you're missing days because there was no movement that initiated recording those "missing days"?

Re: Cloud storage is missing days of recording

JoeM123 — Mon, 17 Apr 2017 15:02:09 GMT

Hi, that's not possible. I have this camera above my front door, which captures part of the road. It normally captures motion and records at least 30-40 times per day. The chance that it didn't catch anything because of now movement on any given day is zero.

Joe

Re: Cloud storage is missing days of recording

TomMac — Mon, 17 Apr 2017 15:08:36 GMT

Open the battery door to reset the camera, Use REMOVE DEVICE in setting to delete the camera, power button reboot the base and then bring camera back as new....

This will reset the camera, the base and all settings back to default... test again

Re: Cloud storage is missing days of recording

JoeM123 — Tue, 18 Apr 2017 15:47:03 GMT

So I reset the camera, removed it, readded it. Then i went back in to the settings to make sure everything was still configured correctly. It turns out, somehow, sometime, the motion detection was not enabled for Sundays. It was at one point, not sure how it got removed. But now that i went back and looked, all the days it didn't record were Sundays. Sigh...