topic Re: Camera detects motion but there's no video in Arlo

Camera detects motion but there's no video

Sylph — Tue, 28 Mar 2017 20:21:28 GMT

I've been seeing this issue intermittently, and apparently just now (2am). Frequently this camera records & notifies as expected, but at least 3 times there's been no video. Of my 4 cameras, it's happened with at least 3 over the last several weeks. Help?

Re: Camera detects motion but there's no video

JamesC — Tue, 28 Mar 2017 20:26:27 GMT

Sylph,

It sounds like interference or poor signal strength due to range could be causing the cameras to drop connection with the base station. What is the signal strength for your cameras like? Are you seeing any error messages when you try to live stream?

JamesC

Re: Camera detects motion but there's no video

Sylph — Mon, 17 Apr 2017 13:53:40 GMT

As it turns out, the camera-to-base-station signal was excellent, but my internet connection was lousy. Time Warner replaced the modem and resolved some wiring and we're back in business.

Not an Arlo fault at all!

Re: Camera detects motion but there's no video

JamesC — Mon, 17 Apr 2017 17:21:03 GMT

Sylph,

Glad to hear the issue is resolved. Thanks for updating us and letting us know the resolution!

JamesC